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- Tasks: Lead and inspire the Support Desk and Onsite Project teams to deliver top-notch technical support.
- Company: A leading Managed Service Provider in the UK with a focus on innovation.
- Benefits: Competitive salary of £55,000-£65,000 plus additional benefits.
- Why this job: Drive technical excellence and enhance customer satisfaction in a dynamic environment.
- Qualifications: Strong technical background and proven leadership experience required.
- Other info: Join a forward-thinking team dedicated to operational efficiency and service innovation.
The predicted salary is between 55000 - 65000 £ per year.
A leading Managed Service Provider in the UK is seeking an experienced Technical Support Manager to oversee the Support Desk and Onsite Project teams. This role is crucial for driving technical excellence and customer satisfaction.
The ideal candidate will have:
- A strong technical background
- Proven leadership experience
- A strong focus on operational efficiency and service innovation
Competitive salary of £55,000-£65,000 plus benefits.
MSP Tech Support Manager - Hybrid employer: Arden Resourcing
Contact Detail:
Arden Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Tech Support Manager - Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in managed services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving operational efficiency. Share specific examples of how you've improved service delivery.
✨Tip Number 3
Prepare for the interview by brushing up on technical knowledge relevant to the role. Be ready to discuss the latest trends in tech support and how you can bring innovation to the table. We want to see your passion for tech!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace MSP Tech Support Manager - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical background and leadership experience. We want to see how your skills align with the role of Technical Support Manager, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about driving technical excellence and customer satisfaction. We love seeing genuine enthusiasm for the role, so let your personality come through.
Showcase Operational Efficiency: In your application, mention specific examples where you've improved operational efficiency or driven service innovation in previous roles. We’re looking for someone who can bring fresh ideas to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Arden Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with the latest trends in managed services and be ready to discuss how you've applied your technical knowledge in previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully managed a team or improved operational efficiency. Be ready to explain your approach to motivating and guiding your team towards success.
✨Customer Satisfaction is Key
Since this role focuses on customer satisfaction, come prepared with examples of how you've enhanced customer experiences in the past. Discuss any strategies you've implemented to ensure clients are happy and how you measure success in this area.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responding to hypothetical situations related to tech support management, such as handling a difficult client or resolving a major technical issue under pressure.
