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- Tasks: Lead and inspire teams to deliver top-notch ERP consultancy and support services.
- Company: Join a leading Sage solution provider with a focus on innovation.
- Benefits: Competitive salary, performance bonus, healthcare plan, and flexible working options.
- Why this job: Shape the future of consulting while making a real impact on client success.
- Qualifications: Proven leadership in consultancy, strong ERP expertise, and excellent communication skills.
- Other info: Be part of a dynamic team that values fresh ideas and professional growth.
The predicted salary is between 84000 - 116000 ÂŁ per year.
We’re proud to be partnering with a leading Sage solution provider on an exceptional opportunity for a Head of Professional Services. This senior leadership position plays a pivotal role in shaping how consulting and support services are delivered, driving excellence across ERP implementation, customer support, and operational performance. If you’re a strategic leader with a passion for building and managing high‑performing teams, delivering outstanding client outcomes, and driving continuous improvements in service delivery, this could be the next step in your career.
Key Responsibilities
- Lead and inspire the Consulting and Customer Support teams, fostering collaboration, innovation, and continuous improvement.
- Oversee the delivery of ERP consultancy projects, ensuring quality, timelines, and adherence to budget.
- Streamline processes to enhance efficiency, service quality, and operational excellence.
- Act as a trusted advisor and senior escalation point, strengthening long‑term client relationships.
- Align service delivery with commercial objectives to support business growth and profitability.
- Collaborate with Sales, Project Management, and Support to ensure a seamless customer journey.
- Define and monitor KPI's, utilisation, and revenue performance to drive continuous improvement.
- Provide strategic leadership for Customer Support, ensuring consistent and exceptional client experiences.
- Champion knowledge sharing and best practice across all delivery functions.
About You
- Proven leadership experience with consultancy or professional services, ideally in an ERP or technology environment.
- Strong ERP expertise - preferably Sage X3 - with hands‑on experience in implementation and project delivery.
- Skilled in consultancy best practice, project governance, and managing multiple complex engagements.
- Commercially astute with the ability to balance client satisfaction, team utilisation, and profitability.
- Excellent communication, stakeholder management and negotiation skills.
- Strategic thinker with a hands‑on approach, resilience and problem‑solving capability.
- Committed to customer success, continuous improvement and developing others.
- Leadership or project management certifications (PRINCE2, PMP) desirable.
This is an exciting opportunity to join an established and fast‑growing organisation at the forefront of Sage ERP solutions. You’ll work with cutting‑edge technology and innovative products that make a tangible difference to clients, while enjoying the autonomy to shape how services are delivered. You’ll be part of a collaborative, forward‑thinking environment that values fresh ideas and professional growth. In return, you’ll receive a competitive salary, performance bonus, Healthcare Cash Plan, Employee Assistance Programme, volunteering leave and working flexibility.
Head Of Consultancy&Nbsp;(Sage X3, ERP) - Hampshire in Fleet employer: Arden Resourcing
Contact Detail:
Arden Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Consultancy&Nbsp;(Sage X3, ERP) - Hampshire in Fleet
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. We recommend practising common interview questions and preparing examples of your past successes that showcase your leadership and consultancy skills.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind. We suggest mentioning something specific from your conversation to make it more personal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a range of exciting roles, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates this way!
We think you need these skills to ace Head Of Consultancy&Nbsp;(Sage X3, ERP) - Hampshire in Fleet
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your leadership experience and ERP expertise, especially with Sage X3. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about consultancy and how you can drive excellence in service delivery. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've led teams or improved processes in previous roles. We love seeing measurable results that demonstrate your impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Arden Resourcing
✨Know Your Sage X3 Inside Out
Make sure you brush up on your Sage X3 knowledge before the interview. Be prepared to discuss specific projects you've worked on, how you've implemented ERP solutions, and the challenges you've faced. This will show your expertise and passion for the role.
✨Showcase Your Leadership Skills
As a Head of Consultancy, your leadership experience is crucial. Prepare examples of how you've led teams, fostered collaboration, and driven performance improvements. Highlight any successful projects where your leadership made a significant impact.
✨Align with Their Vision
Research the company’s values and goals, especially around customer success and service delivery. During the interview, align your answers to demonstrate how your vision matches theirs. This shows that you're not just looking for a job, but are genuinely interested in contributing to their mission.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and strategic thinking skills. Think of situations where you've had to balance client satisfaction with profitability or manage multiple complex engagements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
