Senior Infrastructure Support Engineer – Birmingham/Hybrid £50,000-£60,000 Arden is recruiting on behalf of a well-established MSP organisation for an experienced Senior Infrastructure Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience * Proven experience in a senior 3rd/4th Line Infrastructure Support role. * Strong troubleshooting skills across enterprise infrastructure technologies. * Linux (Ubuntu)/VMware – healthy knowledge of * Windows Server * Citrix * Microsoft 365 & Entra ID * Apache, NGINX and/or IIS * DNS, networking and load balancing * Backup & Disaster Recovery * SonicWall or similar firewall technologies * Experience using PowerShell for administration and automation. * Exposure to AI and automation tools to improve operational efficiency. * Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders. Desirable Experience * MSP background. * Pre-sales, solution design and technical scoping. * RFP/RFT responses and quotation design. * Cloud migration projects, including Microsoft 365 and SharePoint. * AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. * Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement * Deliver high-quality technical support across a varied client base. * Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders. * Support service delivery by maintaining high levels of customer satisfaction and SLA performance. * Undertake occasional onsite visits where required. Continuous Improvement * Identify recurring issues and implement long-term solutions. * Drive improvements through automation, AI and process optimisation. * Contribute to technical documentation, standards and knowledge sharing. * Mentor junior engineers and promote best practice across the team. This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement
