At a Glance
- Tasks: Resolve complex infrastructure issues and support advanced IT environments.
- Company: Join a well-established MSP organisation with a growing technical team.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Mentor junior engineers and contribute to a collaborative team culture.
- Why this job: Be a key player in tech leadership and drive innovation with cutting-edge technologies.
- Qualifications: Proven experience in senior infrastructure support and strong troubleshooting skills.
The predicted salary is between 50000 - 60000 £ per year.
Requirements
- Proven experience in a senior 3rd/4th Line Infrastructure Support role.
- Strong troubleshooting skills across enterprise infrastructure technologies.
- Healthy knowledge of Linux (Ubuntu) and VMware.
- Windows Server experience.
- Citrix experience.
- Microsoft 365 and Entra ID experience.
- Experience with Apache, NGINX and/or IIS.
- Knowledge of DNS, networking and load balancing.
- Experience with Backup and Disaster Recovery.
- Experience with Sonic Wall or similar firewall technologies.
- Experience using Power Shell for administration and automation.
- Exposure to AI and automation tools to improve operational efficiency.
- Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders.
- MSP background desirable.
- Experience in pre-sales, solution design and technical scoping desirable.
- Experience with RFP/RFT responses and quotation design desirable.
- Cloud migration project experience, including Microsoft 365 and Share Point, desirable.
- Experience using AI-driven service improvement tools such as Microsoft Copilot or Power Automate desirable.
- Relevant Microsoft, VMware, Citrix or Sonic Wall certifications desirable.
Responsibilities
- Resolve complex infrastructure issues and support advanced IT environments.
- Act as a senior escalation point across both Support and Projects.
- Work closely with technical leadership to deliver robust solutions.
- Contribute to solution design and pre-sales activities.
- Deliver high-quality technical support across a varied client base.
- Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders.
- Support service delivery by maintaining high levels of customer satisfaction and SLA performance.
- Undertake occasional onsite visits where required.
- Identify recurring issues and implement long-term solutions.
- Drive improvements through automation, AI and process optimisation.
- Contribute to technical documentation, standards and knowledge sharing.
- Mentor junior engineers and promote best practice across the team.
- Technologies
- AI
- Citrix
- Cloud
- Copilot
- Firewall
- Support
- Linux
- Load Balancing
- Microsoft 365
- Nginx
- Power Shell
- Share Point
- Ubuntu
- VMware
- Windows
- Office 365
- More
Arden is recruiting on behalf of a well-established MSP organisation for an experienced Senior Infrastructure Engineer to join a growing technical team in Birmingham/Hybrid.
This is a senior technical role offering a salary of £50,000-£60,000 and the opportunity to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement.
- last updated 27 week of 2026
- #J-18808-Ljbffr
Senior Infrastructure Support Engineer in Birmingham employer: Arden Resourcing
Join a well-established MSP organisation in Birmingham, where you will thrive in a dynamic work culture that values innovation and collaboration. With a competitive salary and opportunities for professional growth, you will engage with cutting-edge technologies while mentoring junior engineers and contributing to impactful projects. Enjoy the flexibility of a hybrid work environment that promotes work-life balance and fosters a supportive community focused on continuous improvement.
