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- Tasks: Provide tech support for in-house teams and clients, handling various IT queries.
- Company: Join a dynamic Service Desk team in Barnsley, focused on innovative IT solutions.
- Benefits: Gain hands-on experience with potential for future projects and assignments.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in a supportive environment.
- Qualifications: Ideal candidates have 6+ months in IT support and strong communication skills.
- Other info: This is a fixed-term contract with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
1st Line Support Engineer – Barnsley My client is seeking a 1st Line IT Support Engineer to join their Service Desk team, providing technical support to an inhouse team as well as their clients. You will assist with a variety of Internet, Cloud, telephone, CRM systems, and on-site. Experience in similar role for around one year would be ideal. Key Tasks and Responsibilities * Helping sort laptops/Toughbook’s for field staff * Sorting IT for new starters and leavers * App support, setting log-ins, helping with queries on timesheets * Sending out equipment, working through tickets and general enquiries. * Office administration, 365 knowledge, * Confident communicator and phone handler. * Previous experience in an IT helpdesk or similar role (ideally 6 months+) * Confident troubleshooting * Excellent time management skills. Based on site in Barnsley this role is ideal for a customer-focused individual. While the role is a FTC this represents a chance for someone to leave a real imprint and potentially be at the forefront for future projects/assignments
1st Line Support Engineer - Barnsley (on Site) FTC employer: Arden Resourcing
Contact Detail:
Arden Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer - Barnsley (on Site) FTC
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to laptops and CRM systems. Prepare to discuss specific examples of how you've resolved technical problems in the past.
✨Tip Number 3
Practice your communication skills, as this role requires confident phone handling. Consider role-playing scenarios where you explain technical issues to non-technical users.
✨Tip Number 4
Research the company and its culture. Understanding their values and how they approach customer service will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace 1st Line Support Engineer - Barnsley (on Site) FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles, especially any specific tasks related to troubleshooting, app support, and handling customer queries. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with similar responsibilities, such as sorting IT equipment for new starters and managing tickets. Show how your skills make you a great fit for their Service Desk team.
Showcase Communication Skills: Since the role requires confident communication, provide examples in your application of how you've effectively communicated with clients or team members in previous positions. This could be through resolving issues over the phone or assisting colleagues with technical queries.
Highlight Time Management Abilities: Demonstrate your excellent time management skills by mentioning specific instances where you successfully managed multiple tasks or projects simultaneously. This will show that you can handle the demands of a busy Service Desk environment.
How to prepare for a job interview at Arden Resourcing
✨Show Your Technical Skills
Be prepared to discuss your experience with various IT systems, especially those mentioned in the job description like CRM systems and Office 365. Highlight specific examples where you successfully troubleshot issues or assisted users.
✨Demonstrate Customer Focus
Since this role is customer-focused, share experiences where you provided excellent support to clients or colleagues. Emphasize your communication skills and how you handle inquiries and resolve issues effectively.
✨Prepare for Common Scenarios
Think about common IT support scenarios you might encounter, such as setting up new equipment or resolving login issues. Be ready to explain your thought process and how you would approach these situations.
✨Time Management Matters
Discuss how you prioritize tasks and manage your time effectively, especially when dealing with multiple tickets or requests. Provide examples of how you've successfully balanced workload in previous roles.
