ServiceNow Solution Architect

Solution Architect – ServiceNow

Remote working

Salary £90k – £110k

I am recruiting on behalf of a leading ServiceNow partner who are looking to recruit for a ServiceNow Solution Architect to join their team.

This role will require you to use your technical knowledge alongside your experience of stakeholder management to drive success across a multitude of modules, including TPSM, FSM, ITSM, CSM, HRSD project lifecycle.

You will be tasked with:

• Translating complex business requirements and leading the architecture and design of ServiceNow solutions, in line with customer needs and requirements.
• Supporting pre-sales activities including solution shaping, proposal development, and customer presentations.
• Defining and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms).
• Guiding cross-functional teams across design, development, and deployment, ensuring architectural coherence.
• Advising on security and identity integration (e.g., SSO, SAML, OAuth) within the portal and across connected systems.

To be successful in the role, you will need:

• Proven experience in a ServiceNow Architect role with experience in delivering TPSM, FSM, ITSM, CSM, HRSD implementations.
• Certified ServiceNow Certified Master Architect (CMA) or Technical Architect (CTA) desirable, however equivalent experience or skills are also valued.
• Experience with SAP integration, Salesforce, or third-party field service and logistics platforms.
• Familiarity with domain separation and multi-tenant ServiceNow environments.