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- Tasks: Engage with customers to showcase the ServiceNow platform and improve their experience.
- Company: Join a dynamic pre-sales team focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a pivotal role that directly impacts customer satisfaction and business success.
- Qualifications: Experience with ServiceNow projects and knowledge of IT Service Management is preferred.
- Other info: This role offers a chance to work closely with clients and enhance your consulting skills.
The predicted salary is between 48000 - 64000 £ per year.
Salary up to 80k, dependent on experience. My clients pre-sales team are looking to hire. We are looking for someone with ServiceNow knowledge who is customer centric (this doesn't have to be in a pre-sales role), this is a challenging customer facing role.
In this pivotal role you will be tasked with conveying the value of the ServiceNow Platform to prospective and existing customers, to achieve business objectives and resolving business issues. You will be involved in all areas of pre-sales from bids through to initiation and will involve tasks such as Request for Information, requirement gathering & demonstrations.
Role Responsibilities include:
- Working with customers to identify opportunities to improve customer satisfaction and experience via ensuring they are maximising the use the ServiceNow platform to suit their individual needs.
- Demonstrating the ServiceNow platform, showcasing its abilities and ways it can be used in line with requirements both onsite and via remote sessions.
- Sharing practical experiences in delivering ServiceNow with prospects and existing customers to demonstrate the partners credibility and expertise.
- Generation of product demo scripts and scenarios and maintaining demonstration environments.
- Supporting responses to Request for Information/Proposal documents.
- Staying current on product developments/releases to a level required for demo and product knowledge.
The Ideal Candidate will have:
- Experience of working on ServiceNow projects in a client facing role (Pre-sales experience is advantageous).
- Knowledge of IT Service Management, processes, and best practice; ITIL foundation and beyond is beneficial.
- Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation and managing client and stakeholders.
ServiceNow Pre-Sales Consultant employer: Arden Resourcing Limited
Contact Detail:
Arden Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Pre-Sales Consultant
✨Tip Number 1
Familiarise yourself with the ServiceNow platform and its capabilities. Understanding how it can solve specific business problems will help you convey its value effectively during customer interactions.
✨Tip Number 2
Brush up on your customer service skills. Since this role is customer-centric, being able to communicate clearly and empathetically with clients will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss real-world examples of how you've improved customer satisfaction in previous roles. Sharing these experiences can demonstrate your ability to apply ServiceNow solutions effectively.
✨Tip Number 4
Stay updated on the latest ServiceNow developments and ITIL best practices. This knowledge will not only enhance your confidence but also show potential employers that you're committed to continuous learning.
We think you need these skills to ace ServiceNow Pre-Sales Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a ServiceNow Pre-sales Consultant. Familiarise yourself with the key tasks such as requirement gathering, customer demonstrations, and managing client communications.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have with ServiceNow or similar platforms. Even if you haven't worked in a pre-sales role, showcase your customer-centric approach and any relevant project experience.
Tailor Your Application: Customise your application to reflect the specific skills and experiences mentioned in the job description. Use keywords related to IT Service Management and client-facing roles to ensure your application stands out.
Showcase Your Knowledge: Demonstrate your understanding of the ServiceNow platform and its capabilities in your application. Mention any relevant certifications or training, and express your enthusiasm for staying current with product developments.
How to prepare for a job interview at Arden Resourcing Limited
✨Showcase Your ServiceNow Knowledge
Make sure to brush up on your ServiceNow knowledge before the interview. Be prepared to discuss specific features of the platform and how they can benefit customers. Highlight any relevant experience you have, even if it wasn't in a pre-sales role.
✨Demonstrate Customer-Centricity
Since this role is customer-facing, it's crucial to convey your understanding of customer needs. Share examples from your past experiences where you've successfully identified and addressed customer pain points, showcasing your ability to enhance customer satisfaction.
✨Prepare for Demonstrations
As part of the role involves demonstrating the ServiceNow platform, practice how you would present its capabilities. Create a mock demo script that highlights key features and benefits tailored to potential client scenarios, ensuring you can effectively communicate its value.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest developments in ServiceNow and IT Service Management. Being knowledgeable about recent updates or industry best practices will not only impress your interviewers but also show your commitment to staying current in the field.
