At a Glance
- Tasks: Resolve complex infrastructure issues and support advanced IT environments.
- Company: Join a well-established MSP organisation with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continual service improvement.
- Why this job: Be a key player in driving automation and improving service delivery.
- Qualifications: Proven experience in senior 3rd/4th Line Infrastructure Support and strong troubleshooting skills.
The predicted salary is between 55000 - 65000 £ per year.
Senior Technical Support Engineer (3rd/4th Line) – Birmingham/Hybrid £55,000-£65,000 Arden is recruiting on behalf of a well-established MSP organisation for an experienced Senior Technical Support Engineer to join their growing technical team.
This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities.
Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement.
Essential Skills Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role.
Strong troubleshooting skills across enterprise infrastructure technologies.
Linux (Ubuntu)/VMware – healthy knowledge of Windows Server Citrix Microsoft 365 Entra ID Apache, NGINX and/or IIS DNS, networking and load balancing Backup Disaster Recovery Sonic Wall or similar firewall technologies Experience using Power Shell for administration and automation.
Exposure to AI and automation tools to improve operational efficiency.
Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders.
Desirable Experience
Senior Technical Support Engineer (Linux, Citrix, VMware) - Birmingham/Hybrid employer: Arden Resourcing Limited
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