At a Glance
- Tasks: Provide 1st and 2nd line IT support across various teams and troubleshoot issues.
- Company: Rapidly growing manufacturing client with a focus on continuous improvement.
- Benefits: Enhanced pension, gym membership, wellbeing support, and free parking.
- Other info: Long-term development opportunities in a supportive workplace.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in IT or ERP support and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 € per year.
A well established and rapidly growing manufacturing client is seeking an ERP & IT Support Analyst to support the day-to-day operation and continuous improvement of business-critical systems across manufacturing, warehousing, and office environments.
Key Responsibilities
- Provide 1st and 2nd line IT support across manufacturing, warehouse, and office teams
- Troubleshoot hardware, software, network, and user-related issues
- Support and maintain ERP, MES, warehouse management, and operational systems
- Assist with ERP upgrades, implementations, and future system developments
- Support shop-floor technology including scanners, printers, and production line systems
- Work closely with production and warehouse teams to minimise operational downtime
- Manage user accounts, permissions, and system access controls
- Coordinate with third-party suppliers and support providers
- Maintain IT documentation, asset registers, and support procedures
- Support IT security, backups, and disaster recovery processes
Required Skills & Experience
- Previous experience within an IT Support or ERP Support role
- Strong ERP systems support experience within manufacturing or warehousing environments
- Experience supporting production, warehouse, or operational technologies
- Good understanding of Windows environments, Microsoft 365, and networking fundamentals
- Strong troubleshooting and problem-solving skills
- Ability to manage multiple priorities within a fast-paced manufacturing environment
- Excellent communication skills with both technical and non-technical users
- Hands-on, proactive approach with a willingness to learn and develop
Desirable Skills
- Experience with ERP platforms
- Manufacturing execution systems (MES) or warehouse systems experience
- Exposure to IT infrastructure and operational technology environments
Package
- Enhanced pension and life insurance
- Gym membership and wellbeing support
- Cycle to work scheme
- Enhanced maternity and paternity benefits
- Free parking and on-site facilities
- Long-term development opportunities within a growing business
1st/2nd Line Technical Support Specialist in Harrogate employer: Arden Resourcing Limited
Join a dynamic and rapidly growing manufacturing company in Harrogate as a 1st/2nd Line Technical Support Specialist, where you will be part of a supportive work culture that prioritises employee wellbeing and development. With benefits such as enhanced pension plans, gym memberships, and long-term growth opportunities, this role offers a meaningful career path in a collaborative environment that values your contributions to critical business systems.
StudySmarter Expert Advice🤫
We think this is how you could land 1st/2nd Line Technical Support Specialist in Harrogate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common technical support scenarios. Brush up on your troubleshooting skills and be ready to demonstrate how you’d handle real-life issues. We want to see your problem-solving prowess!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that excite you, and tailor your approach to show why you’re a perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which is exactly what employers love to see.
We think you need these skills to ace 1st/2nd Line Technical Support Specialist in Harrogate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and ERP systems. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of how you've tackled similar challenges in the past, especially in manufacturing or warehousing environments.
Show Off Your Troubleshooting Skills:Since this role involves a lot of problem-solving, make sure to mention any specific instances where you’ve successfully resolved technical issues. We love seeing those strong troubleshooting skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Arden Resourcing Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of ERP systems and the specific technologies mentioned in the job description. Be ready to discuss your previous experiences with troubleshooting hardware and software issues, as well as any relevant projects you've worked on.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical challenges in the past. Think of specific situations where you resolved user-related issues or improved system performance, and be ready to explain your thought process during those times.
✨Communicate Clearly
Since you'll be working with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to communicate effectively by being clear and concise in your answers.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company's IT infrastructure and the specific challenges they face. This shows your genuine interest in the role and helps you understand how you can contribute to minimising operational downtime.
