At a Glance
- Tasks: Provide 1st and 2nd line IT support across various teams and troubleshoot tech issues.
- Company: Rapidly growing manufacturing company with a focus on innovation.
- Benefits: Enhanced pension, gym membership, wellbeing support, and free parking.
- Other info: Great long-term development opportunities in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
A well established and rapidly growing manufacturing client is seeking an ERP & IT Support Analyst to support the day-to-day operation and continuous improvement of business-critical systems across manufacturing, warehousing, and office environments.
Key Responsibilities
- Provide 1st and 2nd line IT support across manufacturing, warehouse, and office teams
- Troubleshoot hardware, software, network, and user-related issues
- Support and maintain ERP, MES, warehouse management, and operational systems
- Assist with ERP upgrades, implementations, and future system developments
- Support shop-floor technology including scanners, printers, and production line systems
- Work closely with production and warehouse teams to minimise operational downtime
- Manage user accounts, permissions, and system access controls
- Coordinate with third-party suppliers and support providers
- Maintain IT documentation, asset registers, and support procedures
- Support IT security, backups, and disaster recovery processes
Required Skills & Experience
- Previous experience within an IT Support or ERP Support role
- Strong ERP systems support experience within manufacturing or warehousing environments
- Experience supporting production, warehouse, or operational technologies
- Good understanding of Windows environments, Microsoft 365, and networking fundamentals
- Strong troubleshooting and problem-solving skills
- Ability to manage multiple priorities within a fast-paced manufacturing environment
- Excellent communication skills with both technical and non-technical users
- Hands-on, proactive approach with a willingness to learn and develop
Desirable Skills
- Experience with ERP platforms
- Manufacturing execution systems (MES) or warehouse systems experience
- Exposure to IT infrastructure and operational technology environments
Package
- Enhanced pension and life insurance
- Gym membership and wellbeing support
- Cycle to work scheme
- Enhanced maternity and paternity benefits
- Free parking and on-site facilities
- Long-term development opportunities within a growing business
1st / 2nd Line IT Support Service Desk Technician in Harrogate employer: Arden Resourcing Limited
Join a well-established and rapidly growing manufacturing company in Harrogate, where you will be part of a dynamic team dedicated to supporting critical IT systems. With a strong focus on employee wellbeing, we offer enhanced benefits including gym memberships, a cycle to work scheme, and long-term development opportunities, ensuring that you can thrive both personally and professionally in a supportive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land 1st / 2nd Line IT Support Service Desk Technician in Harrogate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or tech events, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support expertise. This could be anything from a blog about troubleshooting tips to a video series on ERP systems. It’s a great way to stand out!
✨Tip Number 3
Prepare for those interviews! Research common IT support questions and practice your answers. Make sure you can talk about your experience with ERP systems and how you've tackled challenges in previous roles.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace 1st / 2nd Line IT Support Service Desk Technician in Harrogate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and ERP systems. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess and any relevant tech you've worked with.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the role and show us your enthusiasm for working in a fast-paced manufacturing environment.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions, especially in a busy setting like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Arden Resourcing Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of ERP systems and the specific technologies mentioned in the job description. Be ready to discuss your previous experiences with troubleshooting hardware and software issues, as well as any relevant projects you've worked on.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to think on your feet and resolve issues efficiently.
✨Communicate Clearly
Since you'll be working with both technical and non-technical users, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and active listening to demonstrate your interpersonal skills.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company's IT infrastructure and their approach to continuous improvement. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
