At a Glance
- Tasks: Lead technical support, resolve complex issues, and drive innovation in IT solutions.
- Company: Established MSP organisation with a focus on growth and collaboration.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Mentorship opportunities and a chance to work with cutting-edge technologies.
- Why this job: Join a dynamic team and make a real impact in advanced IT environments.
- Qualifications: Experience in 3rd/4th Line Support and strong troubleshooting skills required.
The predicted salary is between 40500 - 49500 £ per year.
Technical Support Lead (3rd/4th Line) – Birmingham/Hybrid
Arden Resourcing is recruiting on behalf of a well-established MSP organisation for an experienced Senior Technical Support Engineer to join their growing technical team.
This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities.
Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement.
- Proven experience in a senior 3rd/4th Line Infrastructure Support role.
- Strong troubleshooting skills across enterprise infrastructure technologies.
- Linux (Ubuntu)/VMware – healthy knowledge of
- Apache, NGINX and/or IIS
- DNS, networking and load balancing
- Sonic Wall or similar firewall technologies
- Experience using Power Shell for administration and automation.
- Exposure to AI and automation tools to improve operational efficiency.
- Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders.
- Pre-sales, solution design and technical scoping.
- RFP/RFT responses and quotation design.
- Cloud migration projects, including Microsoft 365 and Share Point.
- AI-driven service improvements using tools such as Microsoft Copilot or Power Automate.
- Relevant Microsoft, VMware, Citrix or Sonic Wall certifications.
- Client Engagement
- Deliver high-quality technical support across a varied client base.
- Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders.
- Support service delivery by maintaining high levels of customer satisfaction and SLA performance.
- Undertake occasional onsite visits where required.
- Identify recurring issues and implement long-term solutions.
- Drive improvements through automation, AI and process optimisation.
- Contribute to technical documentation, standards and knowledge sharing.
- Mentor junior engineers and promote best practice across the team.
This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement.
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Technical Support Lead (3rd/4th Line) – Birmingham/Hybrid employer: Arden Resourcing Limited
Join a forward-thinking company that values innovation and technical excellence, offering a collaborative remote work environment for Full Stack Drupal Developers. With competitive salaries and a strong focus on employee growth, you will have the opportunity to enhance your skills while contributing to an industry-leading platform. Enjoy the flexibility of remote work within the UK, alongside a supportive team dedicated to delivering high-quality solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Lead (3rd/4th Line) – Birmingham/Hybrid
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Arden Resourcing Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Arden Resourcing Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Arden Resourcing Limited!
✨Direct Apply to Arden Resourcing Limited
Let's not forget to apply directly through the Arden Resourcing Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Lead (3rd/4th Line) – Birmingham/Hybrid
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Arden Resourcing Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Arden Resourcing Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Arden Resourcing Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
