At a Glance
- Tasks: Manage service orders, documentation, and invoicing to keep our team running smoothly.
- Company: Join a supportive and dynamic service department in Redditch.
- Benefits: Enjoy flexible hours, 30 days holiday, and a dog-friendly workplace.
- Other info: Training opportunities available, including SAP support for the right candidate.
- Why this job: Perfect for organised individuals who thrive in a busy office environment.
- Qualifications: Strong admin skills and attention to detail are essential.
The predicted salary is between 24000 - 39600 € per year.
Ready for a role where your admin skills genuinely keep the wheels turning? We are recruiting for a Service Coordinator in Redditch to support engineers and the wider office team managing service orders on SAP, parts ordering, contracts, job sheets and invoicing.
Permanent, full-time, £28,000 - £33,000 + benefits.
Location: Redditch
Hours: Full-time, Monday to Friday
Salary: £28,000 - £33,000 per annum
Working Pattern: Office-based with flexible working hours
If you are the kind of person who loves a well-organised inbox, tidy folders, and service orders that actually match the paperwork, this Service Coordinator role could be your ideal next step. You will join a busy Service Department where accuracy matters, engineers rely on the admin team, and SAP is at the heart of keeping everything running smoothly.
Why This Role Stands Out- Full-time, permanent position in a busy and supportive service environment
- Flexible working hours
- 30 days holiday including bank holidays
- Company pension scheme
- Training opportunities (including SAP/ERP support for the right person)
- Christmas company bonus
- Preventative medical check-ups
- Dog-friendly company
- Employee events
- Drinks and fruit available
- Create and manage service orders on SAP, ensuring all details are accurate
- Save and maintain service documentation (POs, quotes, costing sheets) on the service server
- Update contract service schedules including values, visit numbers, and contract/live dates
- Manage multi-visit jobs: enter visits correctly, allocate values, and order parts on time
- Order required parts promptly and keep engineers updated on delivery timelines
- File order confirmations and manage parts sign-out where required
- Update SAP to confirm whether parts were collected or delivered to site
- Match PO parts against job sheets and ensure labour is entered correctly
- Support billing once job sheets are received and processed
- Mark invoiced jobs on the service calendar for tracking and follow-up
- Process invoicing for air testing and air/micro testing (labour + analysis costs)
- Ensure job sheets are attached to SAP and sent with invoices when required
- Maintain accurate records in service and contract folders
- Handle warranty visit administration, confirming cover and filing documentation correctly
- Monitor service calendars and chase outstanding job sheets and missing documents
- Coordinate calibration returns based on engineer notifications
- Request service numbers from HQ and raise SAP orders for commercial invoices (customs clearance)
- Raise return entries to ensure full traceability
- Enter POs on SAP using dummy numbers and reconcile costs once invoices are received
- Ensure invoices and job sheets are issued, attached, and filed correctly
- Strong admin skills with excellent organisation and attention to detail
- Confident managing multiple priorities in a busy office environment
- Comfortable with data entry, documentation control, and deadline-driven tasks
- Clear communication skills and the confidence to coordinate across teams
- Good Microsoft Office skills
- SAP experience (or similar ERP system)
- Previous experience in service administration, order processing, or technical support
- Understanding of purchase orders and invoicing processes
- ERP/SAP familiarity highly desirable (training may be available for the right person)
Ready to Apply? We are reviewing CVs for this Service Coordinator role now; early applications are encouraged.
Service Coordinator employer: Arden Personnel
Join a dynamic and supportive team as a Service Coordinator in Redditch, where your organisational skills will be valued and rewarded. Enjoy flexible working hours, 30 days of holiday, and opportunities for professional growth, including training on SAP. With a dog-friendly environment and regular employee events, this company fosters a positive work culture that prioritises both productivity and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and serious about the role. Plus, it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordinator role. Highlight your admin skills and any experience with SAP or similar systems. We want to see how your background fits perfectly with what we need!
Show Off Your Organisation Skills:Since this role is all about keeping things organised, don’t shy away from showcasing your organisational skills. Use examples from previous jobs where you managed multiple tasks or kept documentation in order. We love a well-structured application!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you express why you’re the right fit for the role without rambling on. Less is often more!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Arden Personnel
✨Know Your SAP Basics
Since this role revolves around managing service orders on SAP, it’s crucial to brush up on your SAP knowledge. Familiarise yourself with the basics of how service orders are created and managed. If you can drop a few relevant terms during the interview, it’ll show you’re serious about the position.
✨Show Off Your Organisation Skills
This job is all about keeping things organised, so be ready to discuss your own methods for staying on top of tasks. Bring examples of how you’ve successfully managed multiple priorities in the past. Maybe even share a story about a time you turned chaos into order!
✨Communicate Clearly
Clear communication is key in this role, especially when coordinating with engineers and other teams. Practice articulating your thoughts clearly and concisely. You might want to prepare a few examples of how you’ve effectively communicated in previous roles to demonstrate your skills.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with questions that show your interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the Service Coordinator position. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
