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- Tasks: Coordinate service operations and manage client communications for equipment repairs.
- Company: Join AGGORA, a supportive and efficient team in Redditch.
- Benefits: Enjoy a competitive salary, health cash plan, and 25 days holiday plus bank holidays.
- Why this job: Be the central point of contact and make a real impact in a busy environment.
- Qualifications: Previous customer service experience and strong attention to detail required.
- Other info: No weekend work, with excellent career growth and employee reward programs.
The predicted salary is between 22800 - 26850 £ per year.
Location: Redditch
Type: Permanent
Salary: £26,850 per annum
Are you a practical, organised problem-solver who can hit the ground running? We are recruiting for a Service Desk Coordinator to join the team at AGGORA in Redditch. This is a permanent post for a candidate who is straightforward, reliable, and ready to slot into a busy team without needing hand-holding.
You will be the central point of contact for clients and internal teams, taking accountability for repair jobs from start to finish.
- Coordinate Service Operations: Log service requests, prepare and send RAMS, arrange site access permits, and notify stakeholders of attendance and job progress.
- Manage Communication: Handle inbound and outbound calls regarding equipment repairs and client enquiries.
- Track Progress: Ensure jobs are completed successfully by tracking progress and providing timely updates.
- Admin Support: Maintain internal systems with accurate job status information and perform general administrative duties.
About You
- Quick Starter: You are able to pick things up quickly and work with independence.
- Solid Customer Service: You have previous experience in a similar role or administration, with the ability to build relationships with stakeholders.
- Detail Oriented: You are accurate and careful, demonstrating a high degree of attention to detail and a methodical approach to work.
- Resilient: You are disciplined and able to work under pressure and time restraints.
- Tech Savvy: You are computer-literate with excellent skills in Microsoft Word and Excel.
The Company
You will be joining a company that values being supportive, efficient, and responsible. They are looking for a team player who is honest, enthusiastic, and willing to work extra hours when required to complete tasks.
You will earn a salary of £26,850 per annum. You will be working Monday to Friday 08.30-17.00 with a 30-minute break. There will be no weekend working.
There is a pension scheme with contributions of 5% being matched by the company. You will have a health cash plan. Enhanced Maternity and Paternity is available. You will get discounts for certain online and high street retailers. You will have 25 days holiday plus your bank holidays, and you can also buy an additional 5 days on top of that. Employee reward programs, to celebrate the achievements of employees. Long service awards starting at 5 years.
How to Apply
If you are a practical individual who wants to get the job done, please contact Arden Personnel today or apply with your CV. Ready to Apply? We’re reviewing CVs for this Service Desk Coordinator — early applications are encouraged.
Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies.
About Arden Personnel
We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon. We’re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more.
Your next opportunity could be just a call or click away.
Service Desk Coordinator in Redditch employer: Arden Personnel
Contact Detail:
Arden Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator in Redditch
✨Tip Number 1
Get to know the company! Research AGGORA and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Desk Coordinator, you'll be the go-to person for clients and internal teams. Role-play common scenarios with a friend to boost your confidence and ensure you can handle calls and queries smoothly.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Word and Excel, as these are key tools for the role. Consider creating a quick project or report to demonstrate your proficiency during the interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you submit your CV there. It shows initiative and helps us keep track of your application more efficiently.
We think you need these skills to ace Service Desk Coordinator in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Desk Coordinator role. Highlight your experience in customer service and any relevant admin skills. We want to see how you can fit into our busy team!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love practical, organised problem-solvers who can hit the ground running, so let us know how you’ve done this before!
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate candidates who can communicate effectively, so make sure your writing reflects that clarity.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you into our recruitment process!
How to prepare for a job interview at Arden Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Desk Coordinator. Familiarise yourself with logging service requests, managing communication, and tracking job progress. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to discuss your previous customer service experience. Think of specific examples where you've built relationships or resolved issues effectively. This will highlight your ability to connect with stakeholders and manage their enquiries.
✨Demonstrate Your Attention to Detail
As a Service Desk Coordinator, being detail-oriented is crucial. During the interview, share instances where your meticulous approach has led to successful outcomes. Whether it’s maintaining accurate job status information or preparing RAMS, showing that you can handle details will set you apart.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life situations on the job. For example, they might ask how you would manage multiple service requests under pressure. Practising your responses to these scenarios will help you convey your problem-solving skills and resilience.
