At a Glance
- Tasks: Manage the sales order process and ensure top-notch customer service.
- Company: Join a dynamic team at a leading recruitment agency.
- Benefits: Flexible hours, competitive salary, and career growth opportunities.
- Other info: Exciting pathway into sales and account management awaits you!
- Why this job: Gain valuable experience in sales and customer service while making an impact.
- Qualifications: Attention to detail, communication skills, and ERP system knowledge preferred.
The predicted salary is between 27000 - 27000 £ per year.
Contract Type: Full-Time, Permanent
Location: Redditch
Salary: £26-28,000
Hours: Flexible between 08:00–18:00 / early finish at 1 pm on a Friday (37.5 hours in total)
We're looking for a highly organised and customer-focused Sales Administration & Customer Service Executive to join our clients team. This is a key role acting as the vital link between sales, manufacturing, and logistics, ensuring every customer order is processed accurately, delivered on time, and handled with a first-class level of service. You'll take ownership of the end-to-end order process, keep our SAP system running like clockwork, and be the go-to person when customers need clear answers, fast.
In this role, you'll sit at the centre of the order-to-delivery process — supporting the sales administration team and gaining first-hand exposure to how data accuracy, system discipline, and cross-department coordination drive customer service performance.
Key Responsibilities:
- Manage the end-to-end sales order process from enquiry through to delivery, ensuring accuracy and adherence to customer requirements.
- Maintain and oversee all sales data within the SAP system, ensuring records are kept up to date and correctly reflect order status and delivery schedules.
- Coordinate closely with manufacturing and logistics teams to ensure customer expectations for delivery are met or exceeded.
- Act as the first point of contact for customer queries, ensuring professional, accurate, and timely resolution.
- Support the monitoring and reporting of order processing performance, customer satisfaction, and delivery KPIs.
- Identify and suggest improvements to processes and systems to drive efficiency and enhance service levels.
- Work closely with colleagues across sales admin, manufacturing, and logistics to manage multiple priorities and keep orders moving smoothly.
About You:
- Strong attention to detail and process discipline.
- Proficiency with ERP systems, ideally SAP.
- Excellent communication and interpersonal skills.
- A proactive problem solver with a genuine customer-first mindset.
- Comfortable coordinating across departments and managing competing priorities.
- Previous experience in a sales administration, order processing, or customer service role is desirable.
Why This Role?
- Career pathway into sales and account management.
- Direct exposure to SAP/ERP systems, KPI reporting, and supply chain coordination.
- Work across the hospitality and retail sectors with strong long-term demand.
- Structured support from an experienced sales administration team.
- Salary £26-28,000.
We are reviewing CVs now — early applications are highly encouraged. Click below to apply or contact our team directly.
Arden Personnel is a trusted recruitment agency covering Redditch, Bromsgrove, Studley, Henley-in-Arden, Evesham, Alcester, Bidford-on-Avon, Leamington Spa, Warwick, and Stratford-upon-Avon. We place candidates across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. We are an equal opportunities employer. Your next opportunity could be just a call or click away.
Sales Administrator in Redditch employer: Arden Personnel
As a Senior Accounts Assistant at our manufacturing company, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, including training in SAP migration and advanced ledger management. Join us in a supportive environment where your contributions are valued and rewarded, making a meaningful impact on our financial operations.
