At a Glance
- Tasks: Manage the sales order process and ensure top-notch customer service.
- Company: Join a dynamic team at a leading recruitment agency.
- Benefits: Flexible hours, competitive salary, and career growth opportunities.
- Other info: Exciting pathway into sales and account management awaits you!
- Why this job: Gain valuable experience in sales and customer service while making an impact.
- Qualifications: Attention to detail, communication skills, and ERP system knowledge preferred.
Contract Type: Full-Time, Permanent
Location: Redditch
Salary: £26-28,000
Hours: Flexible between 08:00–18:00 / early finish at 1 pm on a Friday (37.5 hours in total)
We're looking for a highly organised and customer-focused Sales Administration & Customer Service Executive to join our clients team. This is a key role acting as the vital link between sales, manufacturing, and logistics, ensuring every customer order is processed accurately, delivered on time, and handled with a first-class level of service. You'll take ownership of the end-to-end order process, keep our SAP system running like clockwork, and be the go-to person when customers need clear answers, fast.
In this role, you'll sit at the centre of the order-to-delivery process — supporting the sales administration team and gaining first-hand exposure to how data accuracy, system discipline, and cross-department coordination drive customer service performance.
Key Responsibilities:
- Manage the end-to-end sales order process from enquiry through to delivery, ensuring accuracy and adherence to customer requirements.
- Maintain and oversee all sales data within the SAP system, ensuring records are kept up to date and correctly reflect order status and delivery schedules.
- Coordinate closely with manufacturing and logistics teams to ensure customer expectations for delivery are met or exceeded.
- Act as the first point of contact for customer queries, ensuring professional, accurate, and timely resolution.
- Support the monitoring and reporting of order processing performance, customer satisfaction, and delivery KPIs.
- Identify and suggest improvements to processes and systems to drive efficiency and enhance service levels.
- Work closely with colleagues across sales admin, manufacturing, and logistics to manage multiple priorities and keep orders moving smoothly.
About You:
- Strong attention to detail and process discipline.
- Proficiency with ERP systems, ideally SAP.
- Excellent communication and interpersonal skills.
- A proactive problem solver with a genuine customer-first mindset.
- Comfortable coordinating across departments and managing competing priorities.
- Previous experience in a sales administration, order processing, or customer service role is desirable.
Why This Role?
- Career pathway into sales and account management.
- Direct exposure to SAP/ERP systems, KPI reporting, and supply chain coordination.
- Work across the hospitality and retail sectors with strong long-term demand.
- Structured support from an experienced sales administration team.
- Salary £26-28,000.
We are reviewing CVs now — early applications are highly encouraged. Click below to apply or contact our team directly.
Arden Personnel is a trusted recruitment agency covering Redditch, Bromsgrove, Studley, Henley-in-Arden, Evesham, Alcester, Bidford-on-Avon, Leamington Spa, Warwick, and Stratford-upon-Avon. We place candidates across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. We are an equal opportunities employer. Your next opportunity could be just a call or click away.
Sales Administrator in Redditch employer: Arden Personnel
As a Senior Accounts Assistant at our manufacturing company, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, including training in SAP migration and advanced ledger management. Join us in a supportive environment where your contributions are valued and rewarded, making a meaningful impact on our financial operations.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Redditch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arden Personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arden Personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator in Redditch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arden Personnel:Your cover letter is your chance to shine! Tell us why you want to work at Arden Personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arden Personnel!
How to prepare for a job interview at Arden Personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
