At a Glance
- Tasks: Manage equipment orders from enquiry to installation in a fast-paced environment.
- Company: Join a leading company in the commercial catering sector.
- Benefits: Enjoy a competitive salary, generous holiday, and matched pension contributions.
- Other info: Perfect for organised individuals who thrive under pressure and love teamwork.
- Why this job: Be the key contact for customers and suppliers, ensuring smooth order progression.
- Qualifications: Experience in order processing and strong communication skills are essential.
The predicted salary is between 26850 - 26850 £ per year.
Location: Redditch | Position Type: Full-Time, Permanent | Commercial Catering Sector
£26,850 per annum / Mon–Fri, 08:30–17:00 / 25 days holiday / Matched 5% pension
An Equipment Order Progress Co-ordinator is an office-based coordination and administration professional responsible for managing the end-to-end progression of equipment orders — from initial enquiry through to installation. Working within the commercial catering sector, you will act as the central point of contact between customers, suppliers, sub-contractors, and internal teams to ensure orders are progressed accurately and on time. This is an excellent opportunity for someone who thrives in a busy, detail-focused environment and takes pride in delivering outstanding customer service and smooth operational coordination.
What does an Order Progress Co-ordinator do day to day?
- Receiving and processing new orders and enquiries by phone and email
- Updating and maintaining the bespoke in-house order management system
- Chasing customer orders and obtaining delivery and installation deadlines
- Liaising with sub-contractors and suppliers to confirm and chase work dates
- Organising installation dates and progressing warranty calls
- Handling and resolving customer queries and escalated complaints efficiently
- Supporting the Order Progress Manager and wider team with reports, admin, and holiday cover
- Delivering training support and managing training requirements as needed
- Contributing to the overall performance of the progress and quoting departments
What skills and experience do you need?
Essential:
- Previous experience in a similar order processing, coordination, or administration role
- Strong attention to detail with a methodical, thorough approach to work
- Excellent verbal and written communication skills
- Computer literate — confident using Microsoft Word, Excel, and Outlook
- Ability to build and maintain good relationships with internal and external stakeholders
- Organised, reliable, and able to manage a busy workload and prioritise effectively
Desirable:
- Knowledge of the contract catering or commercial catering market
- Experience with KPIs and data reporting
- GCSE Maths and English at grade C or above (or equivalent)
- Experience working with bespoke order management or ERP systems
This Equipment Order Progress Co-ordinator role offers a salary of £26,850 per annum, based in Redditch, alongside a strong benefits package including matched pension, generous holiday, and retail discounts.
Benefits at a glance
- Salary £26,850 per annum
- Hours Monday to Friday, 08:30–17:00
- Location Office-based, Redditch
- Holiday 25 days annual leave plus bank holidays, with the option to buy 5 additional days
- Pension Matched 5% employer pension contribution
- Perks High street retail discounts and free parking
This role is ideal for someone who is organised, conscientious, and enjoys working in a fast-paced, process-driven environment. You will need to be comfortable handling a high volume of communications, managing competing priorities, and keeping both customers and colleagues updated at every stage of the order journey. If you are looking for an order processing or coordination job in Redditch with a competitive salary, a supportive team, and a stable permanent contract, we would love to hear from you.
How to apply
We are reviewing CVs now — early applications are highly encouraged. Contact Arden Personnel: admin@ardenpersonnel.co.uk 01789 532220 (Alcester) | 01527 911600 (Redditch)
We are an equal opportunities employer.
Order Progress Coordinator in Redditch employer: Arden Personnel
Join a dynamic team in Redditch as an Order Progress Coordinator, where you will enjoy a supportive work culture that values attention to detail and outstanding customer service. With a competitive salary of £26,850 per annum, generous holiday allowance, and matched pension contributions, this role offers excellent employee growth opportunities in the thriving commercial catering sector. Experience a fulfilling career in a fast-paced environment with a focus on collaboration and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Order Progress Coordinator in Redditch
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Arden Personnel and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Arden Personnel!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
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We think you need these skills to ace Order Progress Coordinator in Redditch
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Arden Personnel:This is your chance to really connect with the team at Arden Personnel. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Arden Personnel
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Arden Personnel.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Arden Personnel that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Arden Personnel. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
