At a Glance
- Tasks: Manage customer orders, track logistics, and ensure top-notch service delivery.
- Company: Join a dynamic team at a leading logistics company in Redditch.
- Benefits: Enjoy 25 days holiday, health benefits, and flexible holiday options.
- Other info: Perfect for those who thrive under pressure and love problem-solving.
- Why this job: Be part of a fast-paced environment where your organisational skills shine.
- Qualifications: 5 GCSEs or equivalent; experience in customer service is a plus.
The predicted salary is between 18000 - 18000 € per year.
Arden Personnel is recruiting for a Customer Service Administrator to join a specialised Technical Operations team in Redditch. This is a permanent, part-time logistics administration role designed for a candidate who thrives in a fast-paced environment and takes pride in delivering exemplary service.
Role Overview
- Location: Redditch
- Work Setting: 100% office-based; no hybrid working option available
- Salary: £18,000 pa actual
- Employment Status: Permanent, Part-Time
- Working Hours: 25 hours per week
- Shift Pattern: Wednesday – Friday, 07:00 – 15:30
- Break: Includes a 30-minute unpaid lunch break
- Reporting to: Customer Service Manager
Job Purpose & Scope
The Technical Operations Customer Service Administrator assumes responsibility for high-level service delivery. The post holder must maintain full control over the tracking and movement of goods from A to B, ensuring customers are kept informed at all times. This role requires a highly organised, data-driven professional who remains focused under pressure.
Key Responsibilities
- Order Management: Load orders onto the system and ensure all tasks are completed to a high standard.
- Logistics Tracking: Take control of tracking the movement of goods and provide clear progress updates to customers.
- Documentation & PODs: Close out job files by obtaining PODs (Proof of Delivery) and other required information (Purchase Orders, etc.) before scanning documents onto the system.
- Data Integrity: Maintain various spreadsheets and ensure system data integrity at all times.
- Stakeholder Liaison: Communicate effectively with carriers, subcontractors, and the warehouse to plan work effectively for outgoing loads and returns.
- Financial Administration: Deal with invoice queries and ensure jobs are checked on the system before invoicing.
- Internal Collaboration: Liaise with Operations, Accounts, and Warehouse teams, effectively escalating issues relating to customer or system requirements.
- Complaint Handling: Manage customer complaints and potential claims while keeping logs up to date.
Candidate Requirements & Qualifications
- Education: Minimum of 5 GCSEs (or equivalent) with a good level of numeracy and literacy.
- Technical Skills: Must be computer literate, including proficiency in MS Office (Excel, Word), email, and databases.
- Experience: Proven experience in a customer-focused administrative role. Knowledge of the Transport and Freight Forwarding industry is a distinct advantage.
Key Attributes
- Highly organised with strong time-management and multitasking abilities.
- Data-driven mindset with excellent attention to detail.
- Ability to resolve issues through active listening.
- A second European language is considered an advantage.
Benefits & Working Conditions
- Holiday Allowance: 25 days holiday (pro-rata) plus bank holidays.
- Flexibility: Option to purchase up to an additional 5 days of holiday.
- Health & Safety: Responsibility to observe and uphold high Company Health & Safety standards for colleagues and contractors.
We’re an equal opportunities employer.
Customer Services Administrator in Redditch employer: Arden Personnel
Arden Personnel is an excellent employer, offering a supportive work culture that values teamwork and communication within its specialised Technical Operations team in Redditch. Employees benefit from a generous holiday allowance, opportunities for professional growth, and a commitment to maintaining high health and safety standards, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator in Redditch
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the logistics or customer service sectors. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their operations and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice common interview questions related to customer service and administration. Think about specific examples from your past experiences that showcase your organisational skills and ability to handle pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you fresh in their minds and show your enthusiasm for the position.
We think you need these skills to ace Customer Services Administrator in Redditch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Administrator role. Highlight your experience in logistics and customer service, and don’t forget to mention any relevant technical skills you have. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've excelled in fast-paced environments and delivered exemplary service. We love a good story that showcases your skills!
Show Off Your Organisational Skills:As a Customer Service Administrator, being organised is key. In your application, give us a glimpse of how you manage your time and tasks effectively. Mention any tools or methods you use to stay on top of things – we’re all about efficiency here at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Arden Personnel
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator in a technical operations setting. Familiarise yourself with logistics tracking, order management, and the importance of data integrity. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Organisation Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained attention to detail under pressure.
✨Communicate Clearly
Effective communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you effectively handled customer complaints or liaised with different teams, as this will demonstrate your ability to communicate well with stakeholders.
✨Be Data-Driven
Highlight your experience with data management and any relevant software tools you’ve used, especially MS Office. Discuss how you’ve maintained data integrity in previous roles and why it’s crucial for customer service. This will show that you have the analytical mindset needed for the position.
