At a Glance
- Tasks: Coordinate contracts, prepare quotes, and support clients with their queries.
- Company: Established business in the Redditch area with a supportive team culture.
- Benefits: Competitive salary, pension scheme, health cash plan, and generous holiday allowance.
- Other info: Enjoy a structured work environment with opportunities for career growth and employee rewards.
- Why this job: Join a dynamic team and make a real impact on client satisfaction and contract success.
- Qualifications: Experience in sales support or customer-facing roles, with strong attention to detail.
The predicted salary is between 28100 - 28100 £ per year.
Redditch area
£28,100 per annum
Monday to Friday | Full-time | Office-based 08.30-17.00
An established business is looking for an organised, commercially minded Contracts Co-ordinator to join its contracts sales team in the Redditch area.
You’ll be the main point of contact for clients’ contract queries.
You’ll prepare and review contract quotes and renewals, and work closely with account managers to keep clients happy and contracts profitable.
Experience in sales support, quoting, renewals or busy customer-facing admin is what matters most.
The Role – Contracts Co-ordinator
- Producing professional, accurate contract quotes, following them up and seeing them through to close
- Reviewing renewal quotes so that pricing is correct and in line with the pricing matrix
- Acting as the main point of contact for client contract queries
- Keeping client information up to date and accurate on internal systems
- Building strong working relationships with account managers and their clients
- Presenting the business’s services confidently and spotting opportunities across all service streams
- Working towards monthly targets for conversion, retention and new lead turnaround
- Understanding contract profitability and prioritising work to match
- Learning from lost quotes and feeding back to improve future results
- Suggesting ways to improve processes, products and client rates
- Supporting with general office admin as needed
- What We’re Looking For – Contracts Co-ordinator
- Previous experience in a similar contracts, sales support, quoting or renewals role
- Excellent attention to detail and a methodical, structured way of working
- Good numeracy and confident verbal and written communication
- The ability to build good working relationships with people at all levels, internally and externally
- A positive, assertive and commercially aware approach, with the confidence to influence others
- Good IT skills, including Word, Excel, Outlook and Power Point
- A self-starter who is reliable, persistent and sees jobs through to the end
- Experience of working with KPIs, strong analytical skills or knowledge of the contract catering market would be an advantage
- The Package – Contracts Co-ordinator
- You will earn a salary of £28,100 per annum
- You will work Monday to Friday, 08:30 to 17:00, with a 30-minute break. There is no weekend working
- There is a pension scheme, with contributions of 5% matched by the company
- You will have a health cash plan
- Enhanced maternity and paternity pay is available
- You will get discounts at a range of online and high street retailers
- You will have 25 days’ holiday plus bank holidays, with the option to buy an extra 5 days
- There are employee reward programmes to celebrate achievements
- Long service awards start at 5 years
- Location: Redditch area, office-based
Contract: Permanent, full-time
Arden Personnel is acting as an employment agency in relation to this permanent vacancy.
Contracts Coordinator in Redditch employer: Arden Personnel
Join a dynamic e-commerce business near Bidford-on-Avon, where you can thrive in a multi-faceted role as an E-Commerce Administrator. With a supportive work culture that values variety and personal growth, you'll enjoy benefits like private healthcare, 25 days of holiday, and an early finish on Fridays, all while contributing to the exciting expansion of the online marketplace. This is an excellent opportunity for those looking to develop their skills across logistics, marketing, and marketplace management in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Coordinator in Redditch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arden Personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arden Personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contracts Coordinator in Redditch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arden Personnel:Your cover letter is your chance to shine! Tell us why you want to work at Arden Personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arden Personnel!
How to prepare for a job interview at Arden Personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
