At a Glance
- Tasks: Manage equipment orders from enquiry to installation in a fast-paced environment.
- Company: Join Arden Personnel, a trusted recruitment agency in the catering sector.
- Benefits: Enjoy a competitive salary, 25 days holiday, and matched pension contributions.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Perfect for organised individuals who thrive on delivering excellent customer service.
- Qualifications: Experience in order processing and strong communication skills are essential.
Location: Redditch | Position Type: Full-Time, Permanent | Commercial Catering Sector £26,850 per annum / Mon–Fri, 08:30–17:00 / 25 days holiday Matched 5% pension
An Equipment Order Progress Co-ordinator is an office-based coordination and administration professional responsible for managing the end-to-end progression of equipment orders — from initial enquiry through to installation. Working within the commercial catering sector, you will act as the central point of contact between customers, suppliers, sub-contractors, and internal teams to ensure orders are progressed accurately and on time.
This is an excellent opportunity for someone who thrives in a busy, detail-focused environment and takes pride in delivering outstanding customer service and smooth operational coordination.
What does an Order Progress Co-ordinator do day to day?
- Receiving and processing new orders and enquiries by phone and email
- Updating and maintaining the bespoke in-house order management system
- Chasing customer orders and obtaining delivery and installation deadlines
- Liaising with sub-contractors and suppliers to confirm and chase work dates
- Organising installation dates and progressing warranty calls
- Handling and resolving customer queries and escalated complaints efficiently
- Supporting the Order Progress Manager and wider team with reports, admin, and holiday cover
- Delivering training support and managing training requirements as needed
- Contributing to the overall performance of the progress and quoting departments
What skills and experience do you need?
Essential:
- Previous experience in a similar order processing, coordination, or administration role
- Strong attention to detail with a methodical, thorough approach to work
- Excellent verbal and written communication skills
- Computer literate — confident using Microsoft Word, Excel, and Outlook
- Ability to build and maintain good relationships with internal and external stakeholders
- Organised, reliable, and able to manage a busy workload and prioritise effectively
Desirable:
- Knowledge of the contract catering or commercial catering market
- Experience with KPIs and data reporting
- GCSE Maths and English at grade C or above (or equivalent)
- Experience working with bespoke order management or ERP systems
What is the salary for this role in Redditch?
This Equipment Order Progress Co-ordinator role offers a salary of £26,850 per annum, based in Redditch, alongside a strong benefits package including matched pension, generous holiday, and retail discounts.
Benefits at a glance
- Salary: £26,850 per annum
- Hours: Monday to Friday, 08:30–17:00
- Location: Office-based, Redditch
- Holiday: 25 days annual leave plus bank holidays, with the option to buy 5 additional days
- Pension: Matched 5% employer pension contribution
- Perks: High street retail discounts and free parking
Is this Order Progress role right for you?
This role is ideal for someone who is organised, conscientious, and enjoys working in a fast-paced, process-driven environment. You will need to be comfortable handling a high volume of communications, managing competing priorities, and keeping both customers and colleagues updated at every stage of the order journey.
If you are looking for an order processing or coordination job in Redditch with a competitive salary, a supportive team, and a stable permanent contract, we would love to hear from you.
How to apply
We are reviewing CVs now — early applications are highly encouraged. Click below to apply or contact our team directly.
Contact Arden Personnel (phone number removed) (Alcester) | (phone number removed) (Redditch)
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About Arden Personnel
Arden Personnel is a trusted recruitment agency covering Redditch, Bromsgrove, Studley, Henley-in-Arden, Evesham, Alcester, Bidford-on-Avon, Leamington Spa, Warwick, and Stratford-upon-Avon. We place candidates across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. We are an equal opportunities employer.
Order Progress Coordinator employer: Arden Personnel
Arden Personnel is an excellent employer located in Redditch, offering a supportive work culture that values detail-oriented professionals. With a competitive salary of £26,850 per annum, generous holiday allowance, and matched pension contributions, employees enjoy a stable and rewarding environment. The company fosters growth opportunities through training support and encourages a collaborative atmosphere, making it an ideal place for those seeking meaningful employment in the commercial catering sector.
StudySmarter Expert Advice🤫
We think this is how you could land Order Progress Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the commercial catering sector and let them know you're on the hunt for an Order Progress Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to order processing and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed busy workloads or resolved customer queries efficiently. This will demonstrate that you're the perfect fit for the fast-paced environment of an Order Progress Coordinator.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Order Progress Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in order processing or coordination. We want to see how your skills match the role, so don’t be shy about showcasing your attention to detail and communication abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Order Progress Coordinator role. Share specific examples of how you've managed busy workloads and delivered outstanding customer service.
Showcase Your Tech Skills:Since the role involves using Microsoft Word, Excel, and bespoke order management systems, make sure to mention your proficiency with these tools. We love candidates who are tech-savvy and can hit the ground running!
Apply Early!:We’re reviewing CVs now, so don’t wait around! Apply through our website as soon as possible to increase your chances of standing out. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Arden Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what an Order Progress Coordinator does. Familiarise yourself with the responsibilities listed in the job description, such as managing equipment orders and liaising with customers and suppliers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As this role requires excellent verbal and written communication, prepare examples of how you've effectively communicated in previous positions. Think about times when you resolved customer queries or collaborated with teams. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Demonstrate Attention to Detail
Given the importance of detail in this position, be ready to discuss how you ensure accuracy in your work. You might want to share specific examples of how you've managed complex orders or maintained records meticulously. This will show that you take pride in delivering high-quality work.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, or the order management system they use. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
