Logistics Administrator

Logistics & Shipping Administrator — 12-month fixed-term contract

Redditch · Full-time · Up to £28,000 per annum · Immediate start

This is an urgent requirement — we're shortlisting and interviewing on a rolling basis, so apply early.

Arden Personnel is recruiting a Logistics & Shipping Administrator for our client, an established manufacturer in Redditch, on a 12-month contract with an immediate start. You'll sit at the heart of the Customer Support & Sales team, owning dispatch and shipping admin across the company's two UK sites and keeping customers updated every step of the way.

It's a hands-on, varied role for someone who likes to take ownership and get things done — with genuine room to develop into ERP order entry and wider customer support over the contract.

What you'll do:

• Produce dispatch labels and international shipping paperwork for packages leaving both UK sites, using a range of online logistics platforms.
• Resolve logistics issues — late deliveries, missing parcels, courier disputes and shipment-related complaints.
• Keep customers updated with accurate, up-to-date tracking information.
• Maintain the Excel pricebook with current product codes and pricing, ready for upload to the ERP system.
• Manage documents for the Customer Support & Sales, IS and sales teams — making sure policy documents and insurance certificates are correctly filed and in date.
• Work across sales, customer service, finance and operations to gather information, resolve issues and complete requests.

You'll thrive here if:

• You take ownership and drive tasks to completion without needing to be chased.
• You're confident in Excel and comfortable moving between multiple systems.
• You stay organised and calm juggling several things at once.
• You're proactive about building working relationships across teams.
• You pick up new tools and processes quickly.

What you'll need:

Essential:

• Experience using online logistics platforms and creating international shipping documents.
• Strong Excel skills — formulas, formatting, filtering, pivot tables, lookups, and working with large data sets.
• Customer-focused communication to resolve delivery and shipment issues.
• Strong written and verbal communication.
• Organised and reliable, able to manage multiple tasks at once.
• The ability to learn quickly and work through unfamiliar problems.

Desirable:

• Import/export knowledge — commercial invoicing and dealing with customs issues.
• Experience within a customer service team.
• Familiarity with SharePoint, Smartsheet, CRM systems or similar business tools.
• Exposure to sales, customer, or finance operations, or business analytics.

The details:

• 12-month fixed-term contract, full-time.
• Immediate start.
• Based in Redditch.
• Flexible hours around core hours of 10:00–15:00.
• Up to £28,000 per year.

How to apply:

Click Apply and attach your CV — we're reviewing applications as they arrive and will move quickly. For a confidential chat about the role first, call our team on (phone number removed) (Redditch) or (phone number removed) (Alcester).

About Arden Personnel:

Arden Personnel is a trusted recruitment agency covering Redditch, Bromsgrove, Studley, Henley-in-Arden, Evesham, Alcester, Bidford-on-Avon, Leamington Spa, Warwick, and Stratford-upon-Avon. We place candidates across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. We're an equal opportunities employer.