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- Tasks: Plan collections, organise orders, and solve issues to keep operations running smoothly.
- Company: Join a supportive team at a growing logistics company.
- Benefits: Earn ÂŁ14 per hour, enjoy holiday pay, and potential for hybrid working.
- Why this job: Be the key player in a busy operation and make a real impact.
- Qualifications: Experience in logistics or coordination, strong planning skills, and confident communication.
- Other info: 12-month maternity contract with opportunities for permanent roles.
Redditch - £14 per hour plus holiday pay - Maternity Contract 8am-4pm or 8.30am-4.30pm. Do you enjoy keeping lots of moving parts under control and getting a quiet sense of satisfaction when everything runs like clockwork? This role could be your thing. Our client is looking for a Collection Service Assistant to join their operations team. You’ll be at the heart of the collection process – planning collections, talking to depots and carriers, and fixing issues before they become problems.
What will my day-to-day duties be for this Customer Service Assistant role?
- Planning collections
- Organising collection orders with drop points and carriers
- Scheduling collections to maximise recovery rates
- Issuing collection orders and chasing where needed
- Helping plan collections for major distribution centres and “direct service” customers
- Talking to drop points
- Being the first point of contact for drop points regarding pallet collections
- Making outbound calls to arrange collections and deal with queries
- Spotting potential issues and flagging them to the wider team
- Keeping the data spot on
- Updating and maintaining the drop point database so information is always accurate and up to date
- Checking that agreed processes with major retailers are being followed
- Highlighting any bottlenecks or process issues
- Sorting collection issues
- Working with the transport team to find alternative carrier solutions when collections fail
- Correcting data in the system and making sure the right people are informed
- Escalating any major incidents that could affect the overall collection flow
What skills and experience do I need for this Customer Service Assistant role?
- Experience in logistics, transport planning, collections, or a similar coordination role
- Strong planning and organising skills – juggling priorities and deadlines is your comfort zone
- Good analytical skills – you can spot patterns, issues and root causes, not just symptoms
- Confident communication style – happy talking to depots, carriers and colleagues on the phone and by email
- Ability to stay calm under pressure and keep things moving when problems crop up
- A flexible, adaptable approach – you’re comfortable with change
- A real quality focus – you like things done properly and accurately
- Confident user of Excel and general IT systems
- Comfortable working with databases / portals and updating records accurately
What’s on offer for this Customer Service Assistant role?
- Maternity contract for 12 months and the chance to become a permanent member of staff
- Hours of work 8-4 or 8.30-4.30
- The chance to play a key role in a busy, growing operation
- A varied role with a mix of planning, customer contact and problem-solving
- Supportive team environment with clear processes and KPIs
- ÂŁ14-ÂŁ15 per hour
- This role is office based at the moment but in the new year there may be hybrid working (working at home 1 day per week)
If this sounds like you, hit apply or send your CV to Arden Personnel quoting “Collection Service Assistant” in the subject line. If you like organised chaos, solving problems, and the feeling of a day where everything has gone to plan (because of you), we’d really like to hear from you. We’re reviewing CVs now! Apply today or contact Arden Personnel for more information.
Customer Service Assistant employer: Arden Personnel
Contact Detail:
Arden Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the organisation and its culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Since this role involves juggling priorities and fixing issues, be ready to share examples from your past experiences where you've successfully navigated challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Assistant role. Highlight your experience in logistics and transport planning, and don’t forget to showcase those strong planning and organising skills we’re looking for!
Show Off Your Communication Skills: Since you’ll be the first point of contact for drop points, it’s crucial to demonstrate your confident communication style. Use examples in your application that show how you’ve effectively communicated with colleagues or clients in the past.
Be Data Savvy: We love a candidate who can keep data spot on! Mention your experience with Excel and databases, and how you’ve used these tools to maintain accurate records or solve problems in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly, so don’t hesitate – hit that apply button!
How to prepare for a job interview at Arden Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the day-to-day duties like planning collections and communicating with depots. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Problem-Solving Skills
Since this role involves fixing issues before they escalate, be prepared to discuss examples of how you've successfully resolved problems in the past. Think of specific situations where your analytical skills helped you spot patterns or root causes, and share those stories during the interview.
✨Demonstrate Your Communication Style
As a Customer Service Assistant, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently. You might even want to role-play some scenarios where you have to make outbound calls or handle queries to showcase your communication prowess.
✨Be Ready for Data Discussions
Since the job requires maintaining accurate databases and using Excel, brush up on your data management skills. Be ready to discuss your experience with IT systems and databases, and maybe even prepare to answer a few technical questions to demonstrate your comfort level with these tools.
