At a Glance
- Tasks: Manage phone and email bookings, field engineer queries, and real-time updates.
- Company: Dynamic service provider in Bidford-on-Avon with a fast-paced environment.
- Benefits: Earn up to £15/hour, gain valuable experience, and enjoy a short-term contract.
- Other info: Immediate start with opportunities for growth in a supportive team.
- Why this job: Prove your skills in a high-visibility role while handling diverse tasks.
- Qualifications: Confident communicator, organised under pressure, and detail-oriented.
The predicted salary is between 15 - 15 £ per hour.
Temporary Service Desk Co-ordinator Bidford-on-Avon Upto £15/hour (DOE)
The role
We need someone to own the phone and email booking desk for a minimum one month (reviewed thereafter).
This is fast-paced, interrupt-driven work.
You'll field 20+ calls a day, manage a growing email queue, and keep field engineers moving efficiently across the schedule.
What you'll be doing
- Taking service requests via phone and email, booking jobs directly into the system
- Liaising with engineers in the field answering their queries, reallocating jobs, solving access issues on the fly
- Confirming appointments with customers, managing last-minute changes, and updating records in real time
- Thinking on your feet when things go wrong (cancellations, delays, access problems)
Who you are
- Confident on the phone. You don't dread calls; you handle them quickly and professionally.
- Organised under pressure. High-volume, switching between tasks doesn't faze you.
- Detail-oriented. Bookings, job notes, and customer updates need to be accurate field teams depend on it.
- Independent. You'll get trained, but you'll work with minimal supervision.
- Full UK driver's license required.
What you get
- Short-term contract (minimum 1 month, reviewed)
- Upto £15/hour, dependent on experience
- Immediate start
- Chance to prove yourself in a high-visibility role
- We are an equal opportunities employer
- #J-18808-Ljbffr
Service Desk Co-ordinator in Coventry employer: Arden Personnel
As a Senior Accounts Assistant at our manufacturing company, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, including training in SAP migration and advanced ledger management. Join us in a supportive environment where your contributions are valued and rewarded, making a meaningful impact on our financial operations.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Co-ordinator in Coventry
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Arden Personnel.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Arden Personnel. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Desk Co-ordinator in Coventry
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Arden Personnel.
How to prepare for a job interview at Arden Personnel
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Arden Personnel's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Arden Personnel offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
