At a Glance
- Tasks: Manage phone and email bookings, field engineer queries, and real-time updates.
- Company: Join Arden Personnel, a trusted recruitment agency with a dynamic team.
- Benefits: Earn up to £15/hour, enjoy a short-term contract, and gain valuable experience.
- Other info: Full UK driver's license required; early applications encouraged!
- Why this job: Prove yourself in a fast-paced role with immediate start and high visibility.
- Qualifications: Confident communicator, organised under pressure, detail-oriented, and independent.
Temporary Service Desk Co-ordinator | Bidford-on-Avon | Up to £15/hour (DOE)
The role: We need someone to own the phone and email booking desk for a minimum of one month (reviewed thereafter). This is fast-paced, interrupt-driven work. You'll field 20+ calls a day, manage a growing email queue, and keep field engineers moving efficiently across the schedule.
What you'll be doing:
- Taking service requests via phone and email, booking jobs directly into the system
- Liaising with engineers in the field—answering their queries, reallocating jobs, solving access issues on the fly
- Confirming appointments with customers, managing last-minute changes, and updating records in real time
- Thinking on your feet when things go wrong (cancellations, delays, access problems)
Who you are:
- Confident on the phone. You don't dread calls; you handle them quickly and professionally.
- Organised under pressure. High-volume, switching between tasks doesn't faze you.
- Detail-oriented. Bookings, job notes, and customer updates need to be accurate—field teams depend on it.
- Independent. You'll get trained, but you'll work with minimal supervision.
- Full UK driver's license required.
What you get:
- Short-term contract (minimum 1 month, reviewed)
- Up to £15/hour, dependent on experience
- Immediate start
- Chance to prove yourself in a high-visibility role
How to apply: We are reviewing CVs now; early applications are highly encouraged. Click below to apply or contact our team directly.
Contact Arden Personnel
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About Arden Personnel: Arden Personnel is a trusted recruitment agency covering Redditch, Bromsgrove, Studley, Henley-in-Arden, Evesham, Alcester, Bidford-on-Avon, Leamington Spa, Warwick, and Stratford-upon-Avon. We place candidates across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. We are an equal opportunities employer.
Service Desk Co-ordinator in Bidford-on-Avon employer: Arden Personnel
As a Senior Accounts Assistant at our manufacturing company, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, including training in SAP migration and advanced ledger management. Join us in a supportive environment where your contributions are valued and rewarded, making a meaningful impact on our financial operations.
