Graduate Opportunities in Astwood Bank

• Job Title: Graduate Opportunities
• Contract Type: Full-Time, Permanent
• Salary: To be confirmed
• Location: Redditch, Worcestershire
• Hours: Flexible between 08 00 / early finish at 1 pm on a Friday (37.5 hours in total)

Executive Summary

We're recruiting two recent graduates who want to build a career with a growing business people looking for a company to progress with, not just a job to fill.

This is a genuine entry-level start, and we're upfront about that: it's the first step on a structured path that can lead to sales and account management, operations, or marketing. We're far more interested in your ambition and how you think than in the job title on day one.

You'll join our order processing and customer service team, supplying the hospitality and retail sectors. You'll learn SAP (or equivalent ERP), track order accuracy, and coordinate with manufacturing and logistics to keep delivery performance on target gaining a real, data-driven grounding in how a sales operation actually runs. It's detail-driven, accuracy-critical work: the kind where getting the small things right is what keeps customers happy and deliveries on track. If that's the kind of work you take pride in, you'll do well here.

If you're a recent graduate ready to learn fast and grow with us, we'd like to hear from you.

The Role

In this role, you'll sit at the centre of the order-to-delivery process supporting the sales administration team and gaining first-hand exposure to how data accuracy, system discipline, and cross-department coordination drive customer service performance.

Key Responsibilities

• Process customer orders accurately and on time, end-to-end from enquiry through to delivery
• Maintain accurate, up-to-date order and delivery records within SAP (or equivalent ERP system)
• Track order status and flag discrepancies, working to keep data integrity high across the system
• Coordinate with manufacturing and logistics teams to confirm delivery schedules and resolve timing issues
• Handle day-to-day customer queries professionally, escalating complex issues to senior team members
• Support reporting on order processing performance and delivery KPIs
• Contribute ideas for process improvement as you build familiarity with the systems and workflow
• Work closely with sales, operations, and customers as a key point of coordination

What We're Looking For

Essential:

• A recent degree (any discipline we value how you think over what you studied)
• Genuine attention to detail you notice the small discrepancies others miss and take pride in getting things right
• Process discipline: you're comfortable following structured systems and procedures accurately and consistently
• A methodical, evidence-based way of working you weigh the facts and think a problem through before you act
• Confident working with data and systems, and motivated to keep records accurate and up to date
• A sense of urgency, with the ability to juggle multiple priorities and hit deadlines without letting accuracy slip
• Clear written and verbal communication, and a professional, customer-first manner
• A proactive mindset you spot what needs doing and get on with it
• You must live within a 10 mile radius of Redditch, Worcestershire

Desirable:

• Interest in a long-term career in sales operations, account management, business analytics, or marketing
• An analytical bent you enjoy working with numbers, systems, and the logic behind a process
• Previous part-time, placement, or internship experience in an office or customer service environment

Why This Role?

• Genuine entry-level grounding no prior sales operations experience required
• Career pathway into sales and account management, operations, or marketing
• Direct exposure to SAP/ERP systems, KPI reporting, and supply chain coordination
• Work across the hospitality and retail sectors with strong long-term demand
• Structured support from an experienced sales administration team
• Salary to be confirmed

We are an equal opportunities employer.