At a Glance
- Tasks: Be the friendly face of our garage, helping customers and managing workshop admin.
- Company: Join a well-respected independent garage with a focus on quality service.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic and friendly workplace.
- Why this job: Make a real difference in customer experiences while learning about the automotive industry.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 20250 - 20250 £ per year.
Location: Gorcott Hill, Alcester Road, Redditch, Worcestershire, B98 9EP
Salary: £20,250 per annum (pro rata based on 30 hours), full-time equivalent £27,000 based on 40 hours
Hours: 30 hours per week, Monday to Friday, 9am to 4pm, with an hour for lunch (unpaid)
Arden Bridge Services is an independent garage established in 2005, providing servicing, repairs and maintenance for all makes and models of vehicles. We pride ourselves on delivering the technical expertise and professional standards you would expect from a main dealer with the friendly, personal service of an independent garage. Thanks to our reputation for quality workmanship and excellent customer care, much of our business comes from repeat customers and word of mouth recommendations.
As our business continues to grow, we are looking for an organised and customer-focused Automotive Service Advisor to become a key member of our team and help us maintain the high standards of service our customers have come to expect.
The Role
This is a varied and hands-on position that combines customer service, workshop administration, and service coordination. You will be the first point of contact for customers and play a vital role in ensuring the smooth running of the reception and workshop administration functions.
- Customer Service & Reception
- Greet customers and provide a professional and welcoming first impression
- Act as the first point of contact for customer enquiries, both in person and over the phone
- Answer incoming calls, take messages, and direct enquiries appropriately
- Respond to customer emails promptly and professionally
- Assist with customer vehicle collections and drop-offs where required
- Workshop Administration
- Create and manage job cards for workshop bookings
- Produce customer quotations and estimates
- Generate invoices and process customer payments
- Process loan vehicle documentation and maintain accurate records
- Maintain and update the MOT diary, ensuring appointments are scheduled efficiently
Automotive Service Advisor in London employer: Arden Bridge Services
Arden Bridge Services is an excellent employer located in Redditch, offering a friendly and supportive work environment where employees can thrive. With a focus on customer service and quality workmanship, the company provides opportunities for professional growth and autonomy in a varied role as an Automotive Service Advisor. Employees enjoy benefits such as 28 days of annual leave, a pension scheme, and discounted car services for family members, making it a rewarding place to work.
