Are you a Customer Relationship or Customer Experience Manager ready to make your mark on a landmark London estate?
The opportunity
This is a chance to join the on-site team at one of central London’s landmark mixed-use estates. It’s a large and lively destination, home to hundreds of businesses and residents, with a mix of shops, restaurants, homes and offices.
The estate is managed for a major institutional owner by an established independent property management specialist. The business is known for its long-standing client relationships and for investing in its people.
The role
This role is about relationships and insight rather than operations. You’ll spend most of your time out on the estate getting to know commercial occupiers, understanding what matters to them, and making sure their experience feels joined-up and well looked after.
Key responsibilities:
- Building strong, lasting relationships with commercial customers across the estate
- Gathering feedback and insight and sharing it with the wider team to shape service and decisions
- Onboarding new occupiers so they settle in smoothly from day one
- Planning and running occupier engagement forums and events
- Shaping customer communications across the portfolio
- Turning feedback into practical improvements to the occupier experience
What we’re looking for
- A background in customer service, account management or stakeholder engagement. Experience in property, retail, hospitality or other service sectors will all be considered.
- Confidence with stakeholders and a natural ability to build relationships
- Commercial awareness and a real interest in customer experience
- Organisation, a proactive approach, and comfort turning feedback into action
- Experience with a CRM or customer portal is a plus but not essential
Why apply?
You’d be working on a high-profile London estate for a business with a long track record that puts real investment into developing its people. If you enjoy being out among customers rather than behind a desk, this role offers plenty of variety and a clear chance to make your mark.
Customer Relationship Manager employer: Ardan Recruitment
Join a globally respected commercial property consultancy in the heart of Manchester, where you will play a pivotal role in managing a prestigious portfolio. Our company fosters a collaborative work culture that prioritises employee growth and development, offering opportunities for training and advancement within the industry. With a strong commitment to health and safety, compliance, and exceptional customer service, we ensure our employees are equipped to make a meaningful impact in their roles.
