At a Glance
- Tasks: Ensure customer complaints are handled effectively and root causes are identified.
- Company: Join a dynamic team focused on quality and customer satisfaction.
- Benefits: Competitive pay, professional growth opportunities, and a supportive work culture.
- Other info: Collaborative environment that values diversity and encourages innovation.
- Why this job: Make a real difference in quality assurance and customer experience.
- Qualifications: Degree in relevant field and experience in quality or food safety.
The predicted salary is between 30000 - 40000 € per year.
The Quality Analyst is responsible to ensure the effective application of the complaints handling process so that complaints are responded to in a timely manner to the required business SLAs, root cause investigations are thorough and find true root cause(s), and corrective and preventive action plans are followed and sustainably completed.
Key Responsibilities
- Upon raising of a customer complaint, work with customers to ensure the failure mode is adequately defined, utilising the principles of 5W2H.
- Utilise the AMP-E procedures to correctly rate the criticality and impact of the complaint.
- Ensure that customer complaints are promptly acknowledged and have the right level of focus and visibility to the priorities of the plant team.
- Effectively and promptly collaborate with CTS, Quality and plant teams to re-assign complaints as needed without leading to unnecessary delays in responses to customers.
- Support the Plant Quality Manager and team to ensure that the problem solving investigation follows the principles and tools of the 8D and A3 methodologies as defined by AMPS.
- Support the Plant Quality Manager and team to ensure that the Corrective Action and Preventive Action Plans are actioned in time, executed, verified and sustained.
- Ensure that the CRM workflow is utilised and fields are complete.
- Collaborate with Manufacturing and Customer Quality Manager to identify patterns of failures and the need for AMP-E wide quality improvement plans.
Requirements
- Degree in Natural Sciences, Engineering or a Quality / Food Safety related education.
- Project Management, People leadership.
- Experience in Quality / Food Safety and Statistics.
- Fluent English in speaking and writing.
- Software skills in MS Office, Infinity and MiniTab.
- Action oriented / Timely decision making / Process management / Strategic agility / Drive to results / Customer focus / Managing diversity / Motivating others / Problem solving.
What We Offer
- Competitive compensation and benefits package.
- A role with regional impact and visibility.
- Opportunities for professional development and growth.
- A collaborative, inclusive culture where diversity is valued and encouraged.
Quality Analyst employer: Ardagh Glass Ltd.
As a Quality Analyst at our company, you will thrive in a collaborative and inclusive culture that values diversity and encourages professional growth. With competitive compensation and a focus on regional impact, we provide ample opportunities for development while ensuring that your contributions to the complaints handling process are recognised and valued. Join us to be part of a team that prioritises timely decision-making and effective problem-solving in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to quality analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that excite you and fit your skills – we’re all about finding the right match!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which are key traits for a Quality Analyst.
We think you need these skills to ace Quality Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Quality Analyst role. Highlight any relevant experience in complaints handling, problem-solving, and quality management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how your background aligns with our needs. Don’t forget to mention your familiarity with methodologies like 8D and A3.
Showcase Your Skills:We love seeing candidates who can demonstrate their skills in action. If you have experience with tools like MS Office, Infinity, or MiniTab, make sure to mention specific projects where you used them effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Ardagh Glass Ltd.
✨Know Your Quality Principles
Make sure you brush up on the key quality principles like 5W2H and 8D methodologies. Being able to discuss these concepts confidently will show that you understand the core responsibilities of a Quality Analyst and can apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified root causes and implemented corrective actions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Familiarise Yourself with Tools
Get comfortable with software tools mentioned in the job description, like MS Office, Infinity, and MiniTab. If you can demonstrate your proficiency with these tools during the interview, it’ll give you an edge over other candidates.
✨Emphasise Collaboration
Quality Analysts often work with various teams, so be ready to discuss how you’ve collaborated with others in the past. Highlight your communication skills and ability to work in a team to solve problems and improve processes.
