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- Tasks: Ensure customer complaints are handled effectively and root causes are identified.
- Company: Join a collaborative team that values diversity and innovation.
- Benefits: Competitive pay, professional growth opportunities, and a supportive work culture.
- Other info: Dynamic role with regional visibility and a focus on teamwork.
- Why this job: Make a real impact by improving quality and customer satisfaction.
- Qualifications: Degree in relevant field and experience in quality or food safety.
The predicted salary is between 30000 - 40000 £ per year.
The Quality Analyst is responsible to ensure the effective application of the complaints handling process so that complaints are responded to in a timely manner to the required business SLAs, root cause investigations are thorough and find true root cause(s), and corrective and preventive action plans are followed and sustainably completed.
Key Responsibilities
- Upon raising of a customer complaint, work with customers to ensure the failure mode is adequately defined, utilising the principles of 5W2H.
- Utilise the AMP-E procedures to correctly rate the criticality and impact of the complaint.
- Ensure that customer complaints are promptly acknowledged and have the right level of focus and visibility to the priorities of the plant team.
- Effectively and promptly collaborate with CTS, Quality and plant teams to re-assign complaints as needed without leading to unnecessary delays in responses to customers.
- Support the Plant Quality Manager and team to ensure that the problem solving investigation follows the principles and tools of the 8D and A3 methodologies as defined by AMPS.
- Support the Plant Quality Manager and team to ensure that the Corrective Action and Preventive Action Plans are actioned in time, executed, verified and sustained.
- Ensure that the CRM workflow is utilised and fields are complete.
- Collaborate with Manufacturing and Customer Quality Manager to identify patterns of failures and the need for AMP-E wide quality improvement plans.
Requirements
- Degree in Natural Sciences, Engineering or a Quality / Food Safety related education.
- Project Management, People leadership.
- Experience in Quality / Food Safety and Statistics.
- Fluent English in speaking and writing.
- Software skills in MS Office, Infinity and MiniTab.
- Action oriented / Timely decision making / Process management / Strategic agility / Drive to results / Customer focus / Managing diversity / Motivating others / Problem solving.
What We Offer
- Competitive compensation and benefits package.
- A role with regional impact and visibility.
- Opportunities for professional development and growth.
- A collaborative, inclusive culture where diversity is valued and encouraged.
Quality Analyst in Chester employer: Ardagh Glass Ltd.
Contact Detail:
Ardagh Glass Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Analyst in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality analysis. Think about how you would apply the 8D and A3 methodologies in real scenarios. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in the past. This will demonstrate your ability to drive results and manage processes effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Quality Analyst in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Quality Analyst role. Highlight your experience with complaints handling, problem-solving methodologies like 8D and A3, and any relevant software skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how your background in Natural Sciences or Engineering makes you a great fit for our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love to see candidates who can demonstrate their strategic agility and drive to results, especially in quality-related scenarios.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and you'll find all the details you need to make your submission stand out!
How to prepare for a job interview at Ardagh Glass Ltd.
✨Know Your Quality Tools
Familiarise yourself with the 8D and A3 methodologies before the interview. Be ready to discuss how you've applied these tools in past roles, as this will show your understanding of effective problem-solving techniques.
✨Master the 5W2H Technique
Brush up on the 5W2H principles (What, Why, Where, When, Who, How, and How much). Prepare examples where you’ve used this method to define failure modes in customer complaints, as it’s crucial for the role.
✨Showcase Your Collaboration Skills
Think of specific instances where you collaborated with cross-functional teams, like Manufacturing or Customer Quality Managers. Highlight how you ensured timely responses and effective communication to resolve issues.
✨Demonstrate Your Customer Focus
Prepare to discuss how you prioritise customer satisfaction in your work. Share examples of how you’ve handled complaints promptly and effectively, ensuring that they align with business SLAs.