At a Glance
- Tasks: Schedule engineers and manage work orders in a fast-paced environment.
- Company: Join Arcus, a company dedicated to career development and individual growth.
- Benefits: Competitive salary, bonus, generous leave, and funded training opportunities.
- Other info: Flexible working hours with excellent career progression potential.
- Why this job: Make a real impact by solving problems and liaising with diverse teams.
- Qualifications: Confident with computer systems and eager to learn.
The predicted salary is between 26758 - 26758 £ per year.
Are you looking for an employer who is big on career development? Do you want to work in a fast-paced environment? Do you enjoy communicating with various stakeholders? If yes, then read on...
We are now seeking a Customer Support Scheduler to join us.
What You'll Be Doing
You will be working within our Central Operations Planning team; you will be playing a critical role within Arcus. You will receive work orders from the helpdesk, where you will schedule engineers through our Aeromark scheduling system. You will be liaising with our field-based engineers and stores, ensuring you plan accordingly to the store requirements and engineer’s location and availability. You will need to have a proactive and problem-solving approach as you could be dealing with a power cut which requires an engineer within 2 hours, or it could be reactive maintenance work where you will need to schedule an engineer within 720 hours. You will be working to set SLAs and KPIs, therefore, it is essential you are SLA/KPI driven. You will be resilient, tenacious and confident when dealing with Engineers who push back regarding the jobs you are advising, therefore, requiring a persuasive manner to ensure you book the correct engineer to the right job. Your key stakeholders will be the Field Operations Managers, Managing Engineers and Helpdesk colleagues. Your new team will consist of Planners, Senior Planners, Team Manager and Operations Manager. This is a 40-hour per week working 7am – 7pm across 7 days, as flexibility is required for this role.
What We're Looking For
For this role you could be from any scheduling/planning industry and sector. What is key is that you are confident with using computer systems and have a willingness to learn.
In return for your hard work we would offer you:
- Salary: £26,758 per annum
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Discounts, vouchers, and financial aid programs
At Arcus we are passionate about individual development which is why we are proud to offer industry-leading Learning & Development opportunities to all our staff across our organisation.
To be considered for this position please submit your application via the 'apply' button.
Planner in Redditch employer: Arcus
Arcus at The Imperial offers a vibrant work environment where creativity and passion for mixology thrive. As a Rooftop Bartender, you'll not only enjoy crafting cocktails with stunning skyline views but also benefit from a supportive team culture that prioritises employee growth and development. With competitive pay and a focus on work-life balance, this is an excellent opportunity for those seeking meaningful and rewarding employment in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Redditch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arcus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arcus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Planner in Redditch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arcus:Your cover letter is your chance to shine! Tell us why you want to work at Arcus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arcus!
How to prepare for a job interview at Arcus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
