At a Glance
- Tasks: Lead and mentor a team of 15 to provide top-notch client support.
- Company: Join a dynamic company in Redditch with a focus on teamwork.
- Benefits: Earn up to £36,050, enjoy bonuses, and generous leave.
- Other info: Great career growth opportunities and funded training available.
- Why this job: Make a real impact while developing your leadership skills.
- Qualifications: Strong communication and problem-solving skills are essential.
The predicted salary is between 36050 - 36050 £ per year.
We are now seeking a Team Manager to join us on a permanent basis at our Redditch site.
What You'll Be Doing:
- You’ll be leading a team of around 15 Planners and Desk Agents.
- Coaching and mentoring them to provide front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders.
- You’ll manage the team to deliver the results from either a Planning or Desk perspective.
- In conjunction with your KPIs you’ll provide accurate and concise reports of work order resolution status daily to senior management.
- You’ll be working with multi-clients and managing various projects at any one time.
- Coming from a fast-paced high-pressured background, you’ll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.
What We're Looking For:
- You’ll be a strong self-motivated people manager with effective communication, problem solving and performance management skills.
- You’ll be confident, self-motivated with a ‘can-do’ attitude.
- You’ll have exceptional communication skills using different styles to deliver clear messages at all levels.
- You’ll find it easy to adapt to change quickly and to the ever-changing priorities.
When you join us you will receive:
- Salary: up to £36,050 per annum
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Discounts, vouchers, and financial aid programs
Don’t miss out on this great opportunity, apply today.
Helpdesk Team Manager in Redditch employer: Arcus
Join our dynamic team in Redditch, where we prioritise employee growth and development through comprehensive training sponsorship schemes and a supportive work culture. As a Helpdesk Team Manager, you'll lead a dedicated group of professionals, enjoying competitive benefits such as a generous salary, bonus opportunities, and a robust pension scheme, all while fostering a collaborative environment that values effective communication and adaptability.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Team Manager in Redditch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arcus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arcus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Team Manager in Redditch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arcus:Your cover letter is your chance to shine! Tell us why you want to work at Arcus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arcus!
How to prepare for a job interview at Arcus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
