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- Tasks: Be the first point of contact for customers and provide exceptional service.
- Company: Join a dynamic team at a leading company in Cirencester.
- Benefits: Enjoy a competitive salary, bonus, generous leave, and health benefits.
- Why this job: Make a real difference by helping clients and solving their queries.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great career growth opportunities and funded training available.
The predicted salary is between 20318 - 26776 £ per year.
Do you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you. We require a Contract Coordinator to join us on a permanent basis, at our Cirencester site.
You will be consistently delivering the company's "service expectations" successfully across all key areas, liaising with and supporting clients and working closely with external and internal departments to do so. You will take responsibility for the performance of accounts with the Account Manager to deliver the elements of the TRIOS contract, ensuring client satisfaction and to abide by the following list of responsibilities and duties.
Key Accountabilities:- Receive inbound calls from existing customers regarding maintenance queries, providing exceptional customer service.
- Receiving & responding to enquiries & new job e-mails from existing customers.
- Accurate & full recording of job requirements and priority on in-house software and client portals.
- Taking ownership of customer queries to offer first contact resolution where possible.
- Handle Customer Support Centre administrative duties, including monitoring team inboxes.
- Liaison with various internal departments and external contractors to obtain relevant job updates and ETA's.
- Working to pre-determined daily / weekly / monthly team jobs.
- Communicate with contractors for outstanding job updates.
- Work closely with Management to achieve both client and business objectives.
- Monitor KPI performance and follow up as required.
To succeed in this role you will ideally have experience within Customer Services, excellent communication skills and a flair for great service. In addition, you will have excellent proficiency in Microsoft Office applications and IT systems and be well organised with the ability to process data quickly and accurately and support team members. If you have a 'can-do' attitude, are flexible, have great listening and problem-solving skills, and have experience within either call centre or any type of retail sector, then we want to hear from you!
What you'll receive:- Salary: £25,397 per annum
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%
- Health Cash Plan & Life assurance
- Discounts, vouchers, and financial aid programs
- Funded Training Sponsorship Scheme
Don't miss out on this great opportunity, and apply today by clicking on the 'apply' button.
Contract Coordinator in London employer: Arcus Solutions
Contact Detail:
Arcus Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Coordinator in London
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle specific situations that might come up in the role, like dealing with a difficult client or resolving a maintenance query.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and gives you a chance to find out if the company is the right fit for you too!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people and increases your chances of landing that Contract Coordinator role.
We think you need these skills to ace Contract Coordinator in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers, as this role is all about delivering exceptional service.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to understand your experience and skills.
Tailor Your Application: Take a moment to tailor your application to the Contract Coordinator role. Mention specific responsibilities from the job description that you’ve handled before, showing us you’re the perfect fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Arcus Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contract Coordinator. Familiarise yourself with the key accountabilities listed in the job description, such as handling customer queries and liaising with internal departments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service experience, prepare examples from your past jobs where you provided exceptional service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will highlight your ability to meet the company's 'service expectations'.
✨Practice Your Communication Skills
As a Contract Coordinator, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering common interview questions.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss how you've tackled challenges in previous roles. Think of specific examples where you had to think on your feet or resolve a complex issue. This will show the interviewers that you have the 'can-do' attitude they’re looking for and that you can handle the demands of the position.
