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- Tasks: Coordinate high-volume inspections and support account management to meet client KPIs.
- Company: Join Arcus, a company dedicated to individual development and teamwork.
- Benefits: Competitive salary, bonus potential, generous leave, and health benefits.
- Why this job: Make an impact by improving client relationships and driving efficiency in operations.
- Qualifications: Proactive self-starter with strong communication and analytical skills.
- Other info: Enjoy industry-leading training opportunities and a supportive work environment.
The predicted salary is between 21000 - 35000 £ per year.
We are recruiting for an Account Support Coordinator in Redditch. The role will focus on planning a high volume of inspections generated by the client and delivering within timelines. Support the account management team in the delivery of the agreed contract with the client to ensure performance and KPIs are met.
Key Responsibilities:
- Actively review planned activity raised by the client, ensuring communication with branch managers/tenants to seek approval for site specifics.
- Support the management of the planning process.
- Be the point of escalation on behalf of the client, ensuring SLAs can be delivered and aligned with the contract agreement.
- Review outstanding volumes and manage outstanding tasks.
- Influence and work with client representatives to develop a culture of improvement and build effective relationships.
- Chase and elevate planned work volumes and related issues to the point of resolution.
- Manage communication between client and Arcus.
- Support the wider team on an ad hoc basis, and subject to training, with system changes and data changes due to peak in demand.
- Support the creation of reports to manage quotes spend with the client and demonstrate supplier spend.
- Identify and highlight trends, including failed visits of planned activity with a plan to address.
- At the end of each month, support the provision of a detailed breakdown of planned works addressing any outstanding visits.
- Build and maintain effective relationships with clients, suppliers, and internal teams.
Knowledge & Experience:
- Be a proactive 'self-starter'.
- Attention to detail.
- Ability to work to and meet tight deadlines.
- Ability to prioritise and manage own workload.
- Good analytical and organisational skills.
- Good communication skills (written and verbal) and the ability to communicate with colleagues at all levels of the business.
- Numeracy and accuracy.
- An intermediate knowledge of Microsoft Excel - VLOOKUPS, Pivot tables.
When you join us, you will receive:
- Salary: up to £29,508 per annum.
- 4% bonus, subject to achievement of targets.
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%.
- Health Cash Plan & Life assurance.
- Discounts, vouchers, and financial aid programs.
- Funded Training Sponsorship Scheme.
At Arcus, we are passionate about individual development which is why we are proud to offer industry-leading Learning & Development opportunities to our colleagues. Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.
Accounts Support Coordinator in London employer: Arcus Solutions
Contact Detail:
Arcus Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounts Support Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being clear and confident is key. We recommend doing mock interviews with friends or using online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Accounts Support Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Accounts Support Coordinator role. Highlight your experience with planning, communication, and managing workloads. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've met tight deadlines or improved processes in previous roles.
Show Off Your Excel Skills: Since we value analytical skills, don’t forget to mention your proficiency in Microsoft Excel. If you’ve used VLOOKUPS or Pivot tables, let us know! It’s a great way to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Arcus Solutions
✨Know Your Numbers
Since the role requires good numeracy and accuracy, brush up on your Excel skills before the interview. Be ready to discuss how you've used VLOOKUPS and Pivot tables in past roles, as this will show you’re prepared and capable of handling the data management aspects of the job.
✨Demonstrate Your Proactivity
As a proactive 'self-starter', think of examples where you've taken the initiative in previous jobs. Prepare to share specific situations where you identified a problem and took steps to resolve it, showcasing your ability to manage your workload effectively.
✨Communication is Key
This role involves liaising with various stakeholders, so practice articulating your thoughts clearly. Think about how you can demonstrate your strong communication skills through examples of how you've built relationships with clients or colleagues in the past.
✨Be Ready to Discuss KPIs
Understanding performance metrics is crucial for this position. Familiarise yourself with common KPIs in account management and be prepared to discuss how you've met or exceeded these in your previous roles. This will show that you understand the importance of delivering results.
