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- Tasks: Coordinate high-volume inspections and support account management to meet client KPIs.
- Company: Join Arcus, a company dedicated to individual development and teamwork.
- Benefits: Competitive salary, bonus potential, generous leave, and health benefits.
- Why this job: Make a real impact by improving client relationships and driving efficiency.
- Qualifications: Proactive self-starter with strong communication and analytical skills.
- Other info: Enjoy industry-leading training and career growth opportunities.
The predicted salary is between 21000 - 35000 £ per year.
We are recruiting for an Account Support Coordinator in Redditch. The role will focus on planning a high volume of inspections generated by the client and delivering within timelines. Support the account management team in the delivery of the agreed contract with the client to ensure performance and KPIs are met.
Key Responsibilities:
- Actively review planned activity raised by the client, ensuring communication with branch managers/tenants to seek approval for site specifics.
- Support the management of the planning process.
- Be the point of escalation on behalf of the client, ensuring SLAs can be delivered and aligned with the contract agreement.
- Review outstanding volumes and manage outstanding tasks.
- Influence and work with client representatives to develop a culture of improvement and build effective relationships.
- Chase and elevate planned work volumes and related issues to the point of resolution.
- Manage communication between client and Arcus.
- Support the wider team on an ad hoc basis, and subject to training, with system changes and data changes due to peak in demand.
- Support the creation of reports to manage quotes spend with the client and demonstrate supplier spend.
- Identify and highlight trends, including failed visits of planned activity with a plan to address.
- At the end of each month, support the provision of a detailed breakdown of planned works addressing any outstanding visits.
- Build and maintain effective relationships with clients, suppliers, and internal teams.
Knowledge & Experience:
- Be a proactive 'self-starter'.
- Attention to detail.
- Ability to work to and meet tight deadlines.
- Ability to prioritise and manage own workload.
- Good analytical and organisational skills.
- Good communication skills (written and verbal) and the ability to communicate with colleagues at all levels of the business.
- Numeracy and accuracy.
- An intermediate knowledge of Microsoft Excel - VLOOKUPS, Pivot tables.
When you join us, you will receive:
- Salary: up to £29,508 per annum.
- 4% bonus, subject to achievement of targets.
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%.
- Health Cash Plan & Life assurance.
- Discounts, vouchers, and financial aid programs.
- Funded Training Sponsorship Scheme.
At Arcus, we are passionate about individual development which is why we are proud to offer industry-leading Learning & Development opportunities to our colleagues. Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.
Accounts Support Coordinator employer: Arcus Solutions
Contact Detail:
Arcus Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounts Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Arcus or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to account support and project management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you’ve used data to improve processes or solve problems in past roles. This will resonate well with the responsibilities of the Accounts Support Coordinator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Arcus.
We think you need these skills to ace Accounts Support Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Accounts Support Coordinator role. Highlight your experience with planning, communication, and managing workloads, as these are key aspects of the job.
Show Off Your Skills: Don’t forget to showcase your analytical and organisational skills! Mention any experience you have with Microsoft Excel, especially if you’re familiar with VLOOKUPS and Pivot tables, as this will definitely catch our eye.
Be Clear and Concise: When writing your application, keep it clear and to the point. We love a well-structured application that gets straight to the important bits, so make sure your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Arcus Solutions
✨Know Your Numbers
Since the role involves managing KPIs and performance metrics, brush up on your numerical skills. Be ready to discuss how you've used data in previous roles, especially with tools like Excel. Mention any experience with VLOOKUPS or Pivot tables to show you're comfortable with analytical tasks.
✨Showcase Your Communication Skills
This position requires effective communication with various stakeholders. Prepare examples of how you've successfully communicated with clients or team members in the past. Think about times when you had to escalate issues or manage expectations, as these will resonate well with the interviewers.
✨Demonstrate Proactivity
Being a proactive self-starter is key for this role. Come prepared with examples of how you've taken initiative in previous jobs. Whether it was streamlining a process or addressing a problem before it escalated, showing that you can think ahead will impress the interviewers.
✨Understand the Planning Process
Since the job focuses on planning inspections and managing workloads, familiarise yourself with project management principles. Be ready to discuss how you prioritise tasks and meet tight deadlines. Sharing specific strategies you've used to manage your workload will highlight your organisational skills.
