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For Companies At a Glance
- Tasks: Manage and schedule engineers while ensuring top-notch customer service.
- Company: Join a dynamic team in a fast-paced environment focused on career growth.
- Benefits: Competitive salary, bonus potential, generous leave, and health benefits.
- Why this job: Be part of a proactive team making a real impact in Facilities Management.
- Qualifications: Experience in scheduling and strong administrative skills are essential.
- Other info: Flexible working hours with opportunities for funded training and development.
The predicted salary is between 26388 - 29517 £ per year.
Are you looking for an employer who is big on career development? Do you enjoy communicating with various stakeholders? Do you thrive on delivering on set SLAs/KPIs? Do you want to provide the best customer service? If yes, then read on...
We are now seeking an experienced Workforce Scheduling Controller to join us on a permanent basis at our Redditch office.
What You'll Be Doing
Your new role will be within our Central Operations Planning team, where you’ll be covering a multitude of clients. You’ll receive work orders via various systems, you’ll manage and schedule engineers through our scheduling system in accordance with the agreed set SLAs and KPIs. You’ll be liaising between our field-based engineers and client premises ensuring you allocate the correct skilled engineer to attend to the job, considering the store requirements, engineers’ location, and priority of the job through to availability.
You’ll be a proactive and solution-focused individual, as you’ll be handling various requirements which could be anything from dealing with a power cut which requires an engineer within 2 hours, to reactive maintenance work where you’ll need to schedule an engineer within 720 hours or legislative work against critical KPI’s. You’ll already be used to working against set SLAs and KPIs, therefore, it is essential you are SLA/KPI driven with a passion to deliver and succeed. You’ll be resilient, tenacious, and confident when dealing with Engineers, you’ll be able to manage challenge and persuade with ease ensuring you are achieving the best solution for the customer.
What We're Looking For
Our ideal candidate would have extensive knowledge of scheduling and be able to work on their own initiative. You’d have excellent administrative and time management skills, gained within a fast-paced time-pressured environment with the ability to adapt to change quickly. You’d be an advocate for continuous improvement, looking for ways to simplify and improve processes/results to ensure the customer receives the best resolution.
Your key stakeholders will be all Field Operational Managers, Engineers, various clients, and Helpdesk colleagues. Your new team will consist of Schedulers, Senior Customer Support colleagues, Team Managers and Operations Managers. This is a 40-hour per week working 7am – 7pm across 7 days, as flexibility is required for this role.
For this role you could have this experience within any industry and sector but with an aptitude to learn quickly new processes within the Facilities Management world - What is key is that you are confident, have the experience and are adaptable to all technology solutions.
In return, we would offer you:
- Salary: £26,388 per annum, potential rise to £29,517 per annum depending on experience
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%
- Health Cash Plan & Life assurance
- Discounts, vouchers, and financial aid programs
- Funded Training Sponsorship Scheme
To be considered for this position please submit your application via the 'apply' button.
Scheduler in Redditch employer: Arcus FM
Contact Detail:
Arcus FM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler in Redditch
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with various stakeholders, it's crucial to articulate your thoughts clearly. Try mock interviews with friends or use online platforms to boost your confidence.
✨Tip Number 3
Showcase your problem-solving abilities! Prepare examples of how you've handled tight deadlines or tricky scheduling situations in the past. This will demonstrate your proactive approach and ability to thrive under pressure.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and reiterate your enthusiasm for the role. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Scheduler in Redditch
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with scheduling and SLAs/KPIs. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since you'll be liaising with various stakeholders, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you can effectively interact with engineers and clients alike.
Highlight Your Problem-Solving Abilities: We love proactive and solution-focused individuals! In your application, share examples of how you've tackled challenges in the past, especially in fast-paced environments. This will show us you're ready to handle the dynamic nature of the role.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the Scheduler position. We can’t wait to hear from you!
How to prepare for a job interview at Arcus FM
✨Know Your SLAs and KPIs
Before the interview, brush up on what SLAs and KPIs are relevant to the role. Be ready to discuss how you've met these in past positions, as this will show your understanding of the job's demands.
✨Showcase Your Scheduling Skills
Prepare examples of how you've successfully managed schedules in previous roles. Highlight any tools or systems you’ve used, and be ready to explain how you prioritised tasks and handled last-minute changes.
✨Communicate Effectively
Since the role involves liaising with various stakeholders, practice clear and concise communication. Think of scenarios where you had to persuade or negotiate, and be prepared to share those experiences.
✨Demonstrate Adaptability
The job requires quick thinking and adaptability. Prepare to discuss times when you had to adjust to unexpected challenges or changes in priorities, showcasing your resilience and problem-solving skills.
