Why Join Us
‘Do you have training experience?
Enjoy being the first point of contact?
Yes? I may have the ideal role for you…
We require a Operations Improvement Coordinator to join us on a permanent basis in our Operations Contract Support Team, at our Upminster or Redditch site.
What You\’ll Be Doing
Develop and Implement Training Programs – Design and implement comprehensive training programs for the department, focusing on quality control standards and procedures.
Schedule Training Sessions – Plan and organize regular individual and group training sessions to ensure continuous learning and development.
Facilitate Learning and Skill Development – Implement effective learning strategies and provide support to colleagues, particularly in developing soft skills and quality control techniques.
Collaborate Across Departments – Work closely with other departments to establish and promote best practices in quality control and training.
Identify Training Needs – Collaborate with managers and colleagues to identify individuals who would benefit from additional training, coaching, or mentoring to enhance their quality control capabilities.
Monitor Performance and Training Effectiveness – Track the performance of team members to assess the effectiveness of training programs and make necessary adjustments.
Communicate Training Needs and Resources – Clearly communicate identified training needs and provide access to online resources and training materials.
Assess and Review Learner Progress – Regularly review and assess the progress of learners to ensure they meet quality standards and learning objectives.
Identify Skill Gaps – Evaluate staff and department performance to identify skill gaps and areas for improvement in quality control processes.
Develop Training Strategies and Materials – Create and update training strategies, initiatives, and materials tailored to quality control roles.
Support Onboarding and Mentoring – Assist in the onboarding, probation, and mentoring processes of new team members to ensure they understand and adhere to quality control standards.
What We\’re Looking For
Experience in training colleagues
Experience in FM environment preferable but not essential
Knowledge
Knowledge of performance measurement processes, SLAs and KPIs
5 GCSE’S above grade C including English and Maths
Skills Competence
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
Experience with technologies and best practices for instructional manuals and teaching platforms
Strict adherence to company philosophy/mission statement
Good interpersonal skills and communication with all levels of management
Able to multitask, prioritize, and manage time efficiently
Excellent leadership, team building, and management skills
The role holder will be able to travel between Arcus office locations as required
The post holder must be able to travel which may include overnight stays at short notice depending on project and business needs
As part of this role, after successful completion of probation, there will be a requirement to complete the apprenticeship for L&D Practitioner – Level 3.
When you join us, you’ll receive:
Salary: £34,000 per annum
up to 4% bonus scheme, subject to achievement of targets
25 days annual leave + Bank Holidays
Generous contributory pension scheme of matched contributions between 5% and 6%
Health Cash Plan & Life assurance
Discounts, vouchers, and financial aid programs
Learning & Development opportunities
Funded Training Sponsorship Scheme
Cycle to Work Scheme
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.
Requisition ID
Develop and Implement Training Programs – Design and implement comprehensive training programs for the department, focusing on quality control standards and procedures.
Schedule Training Sessions – Plan and organize regular individual and group training sessions to ensure continuous learning and development.
Facilitate Learning and Skill Development – Implement effective learning strategies and provide support to colleagues, particularly in developing soft skills and quality control techniques.
Collaborate Across Departments – Work closely with other departments to establish and promote best practices in quality control and training.
Identify Training Needs – Collaborate with managers and colleagues to identify individuals who would benefit from additional training, coaching, or mentoring to enhance their quality control capabilities.
Monitor Performance and Training Effectiveness – Track the performance of team members to assess the effectiveness of training programs and make necessary adjustments.
Communicate Training Needs and Resources – Clearly communicate identified training needs and provide access to online resources and training materials.
Assess and Review Learner Progress – Regularly review and assess the progress of learners to ensure they meet quality standards and learning objectives.
Identify Skill Gaps – Evaluate staff and department performance to identify skill gaps and areas for improvement in quality control processes.
Develop Training Strategies and Materials – Create and update training strategies, initiatives, and materials tailored to quality control roles.
Support Onboarding and Mentoring – Assist in the onboarding, probation, and mentoring processes of new team members to ensure they understand and adhere to quality control standards.
Experience in training colleagues
Experience in FM environment preferable but not essential
Knowledge
Knowledge of performance measurement processes, SLAs and KPIs
5 GCSE’S above grade C including English and Maths
Skills Competence
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
Experience with technologies and best practices for instructional manuals and teaching platforms
Strict adherence to company philosophy/mission statement
Good interpersonal skills and communication with all levels of management
Able to multitask, prioritize, and manage time efficiently
Excellent leadership, team building, and management skills
The role holder will be able to travel between Arcus office locations as required
The post holder must be able to travel which may include overnight stays at short notice depending on project and business needs
As part of this role, after successful completion of probation, there will be a requirement to complete the apprenticeship for L&D Practitioner – Level 3.
When you join us, you’ll receive:
Salary: £34,000 per annum
up to 4% bonus scheme, subject to achievement of targets
25 days annual leave + Bank Holidays
Generous contributory pension scheme of matched contributions between 5% and 6%
Health Cash Plan & Life assurance
Discounts, vouchers, and financial aid programs
Learning & Development opportunities
Funded Training Sponsorship Scheme
Cycle to Work Scheme
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.
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