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- Tasks: Be the first point of contact for customer support and resolve queries.
- Company: Join a dynamic team at a leading customer service provider.
- Benefits: Competitive salary, bonuses, generous leave, and health benefits.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong problem-solving skills required.
- Other info: Opportunity for an apprenticeship and career progression.
The predicted salary is between 20318 - 26776 £ per year.
Do you have customer service experience? Enjoy being the first point of contact? We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site. Working on a rotating 40-hour basis: Mon – Fri (06:00 – 14:00 / 12:00 – 20:00) and every other weekend. When working the weekend, you’ll have staggered days off in the week to compensate.
You’ll be joining as our first point of contact for all stores requiring our assistance. You’ll take reactive calls, create Work Orders, chase Engineers as and when required and provide stores with updates.
What You’ll Be Doing
You’ll have a confident phone manner, being assertive when required. It’ll be challenging at times when you won’t be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You’ll have a great ability to learn and retain information quickly, as you’ll be using several systems and knowing which Engineer to send for which job is essential. For the right candidate, there is an opportunity for you to complete an apprenticeship, providing you with opportunities for career progression if that’s what you’re looking for.
What We’re Looking For
If you have a ‘can-do’ attitude, are flexible, and have great listening and problem-solving skills, we want to hear from you! When you join us, you’ll receive:
- Salary: £25,397 per annum
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays
- Group personal pension scheme of matched contributions between 5% and 6%
- Health Cash Plan & Life assurance
- Discounts, vouchers, and financial aid programs
- Funded Training Sponsorship Scheme
Don’t miss out on this great opportunity, and apply today!
Helpdesk Agent in Redditch employer: Arcus FM
Contact Detail:
Arcus FM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Agent in Redditch
✨Tip Number 1
Get to know the company before your interview. Check out their website, social media, and any recent news. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone manner! Since you'll be the first point of contact, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with handling different types of calls.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to handle challenging situations effectively.
✨Tip Number 4
Don’t forget to highlight your flexibility and ‘can-do’ attitude during the interview. These traits are key for the role, so share stories that illustrate how you've adapted to changes or tackled unexpected challenges in previous jobs.
We think you need these skills to ace Helpdesk Agent in Redditch
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled challenging situations and provided great support in the past. Remember, you're applying for a role where you'll be the first point of contact!
Be Confident and Assertive: In your written application, convey your confident phone manner and assertiveness. Use examples that demonstrate how you’ve effectively communicated with customers, especially when delivering tough news. This will show us you’re ready for the challenges of the role.
Demonstrate Your Problem-Solving Skills: We love candidates who can think on their feet! Share specific instances where you’ve solved problems or made quick decisions in a customer service setting. This will help us see your ‘can-do’ attitude in action.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Arcus FM
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in call centres or retail, focusing on how you handled difficult situations and provided solutions. This will show that you have the right mindset for being the first point of contact.
✨Practice Your Phone Manner
Since you'll be dealing with calls regularly, practice speaking clearly and confidently. You might want to role-play with a friend or family member, simulating common scenarios you could face as a Helpdesk Agent. This will help you feel more comfortable during the actual interview.
✨Familiarise Yourself with the Role
Take some time to understand what a Helpdesk Agent does, especially the systems and processes involved. Knowing how to create Work Orders and the importance of updating stores will demonstrate your commitment and readiness for the role.
✨Showcase Your Problem-Solving Skills
Be prepared to share examples of how you've solved problems in the past. Think of specific instances where you had to think on your feet or adapt quickly to changing circumstances. This will highlight your 'can-do' attitude and flexibility, which are key traits for this position.
