People Services Specialist
People Services Specialist

People Services Specialist

Upminster Full-Time 28000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage HR queries and support the employee lifecycle from onboarding to leavers.
  • Company: Join Arcus FM, a people-focused and award-winning facilities management provider.
  • Benefits: Enjoy a competitive salary, 25 days leave, annual bonus, and career progression.
  • Why this job: Make a real impact in a dynamic HR role while supporting a high-performing culture.
  • Qualifications: CIPD Level 3 qualified with experience in HR administration and strong communication skills.
  • Other info: Be part of a supportive team with excellent training and development opportunities.

The predicted salary is between 28000 - 42000 £ per year.

Why Join Us

At Arcus FM we put people at the heart of everything we do. Our People Team is integral to building an inclusive, supportive, and high-performing culture – and we\’re growing! We\’re now on the lookout for a People Services Specialist to join our dynamic team in Upminster paying up to £35,000 per annum

You will be expected to work from the Upminster office for 5 working days of the week during your initial training and probationary period. After this initial period is successfully completed, you will have the flexibility to work from home for 1 to 2 days per week, with the remaining days (3 to 4 days) still required in the office.

If you’re passionate about HR, love getting the details right, and thrive in a fast-paced, people-focused environment, this is your opportunity to make a real impact.

What You\’ll Be Doing

The Role:

As a People Services Specialist, you’ll be the first point of contact for day-to-day HR queries from employees and managers, delivering a customer-first service across all areas of the employee lifecycle.

From onboarding to leavers, from payroll support to policy compliance – you’ll help keep everything running smoothly and compliantly.

This is a hands-on and varied role, ideal for someone who’s already working in HR administration and wants to take the next step in their career.

You’ll also play a mentoring role for our People Services Coordinator and support on key projects and process improvements across the team.

What you\’ll be doing:

  • Manage end-to-end HR administration across the full employee lifecycle (recruitment, onboarding, probation, training, changes, leavers)
  • Be the first point of contact for employee HR queries – offering excellent service via email, phone, or in person
  • Maintain accurate HR records and data across our systems (Cintra, The Learning Space, etc.), ensuring GDPR and compliance standards are met
  • Support payroll by ensuring accurate data processing and responding to payroll-related queries
  • Coordinate and administer family-friendly leave processes (maternity, paternity, shared parental), including pay calculations and communications
  • Schedule and support disciplinary, grievance and investigation meetings, including minute-taking and documentation
  • Collaborate with HR Business Partners on projects like TUPE, restructures, and training compliance
  • Act as a subject matter expert on Right to Work checks and DBS administration
  • Champion process improvement, support HR system usage, and deliver training where needed
  • What We\’re Looking For

  • CIPD Level 3 qualified (minimum)
  • Previous experience in a busy HR or People Team
  • Excellent attention to detail and organisational skills
  • Strong interpersonal and written communication skills
  • Comfortable handling sensitive, confidential information
  • Confident working with HR systems and Microsoft Office tools (Word, Excel, PowerPoint)
  • Proactive, adaptable, and ready to support change
  • Knowledge of UK employment law and payroll processes is a big plus
  • Why join Arcus:

    We’re an award-winning facilities management provider that values expertise and commitment. We actively promote from within and offer career progression opportunities across our nationwide operations. You’ll also benefit from a comprehensive rewards package including:

  • 25 days annual leave, plus bank holidays
  • Annual bonus (up to 4%) – subject to performance
  • Matched pension contributions (5–6%)
  • Health Cash Plan & Life assurance
  • Discounts, vouchers, and financial aid programs
  • Access to our industry-leading training academy
  • Ready to take the next step:

    If you have the experience and drive to succeed in this role, we’d love to hear from you. Click Apply to submit your application today.

    Requisition ID

    The Role:

    As a People Services Specialist, you’ll be the first point of contact for day-to-day HR queries from employees and managers, delivering a customer-first service across all areas of the employee lifecycle.

    From onboarding to leavers, from payroll support to policy compliance – you’ll help keep everything running smoothly and compliantly.

    This is a hands-on and varied role, ideal for someone who’s already working in HR administration and wants to take the next step in their career.

    You’ll also play a mentoring role for our People Services Coordinator and support on key projects and process improvements across the team.

    What you\’ll be doing:

  • Manage end-to-end HR administration across the full employee lifecycle (recruitment, onboarding, probation, training, changes, leavers)
  • Be the first point of contact for employee HR queries – offering excellent service via email, phone, or in person
  • Maintain accurate HR records and data across our systems (Cintra, The Learning Space, etc.), ensuring GDPR and compliance standards are met
  • Support payroll by ensuring accurate data processing and responding to payroll-related queries
  • Coordinate and administer family-friendly leave processes (maternity, paternity, shared parental), including pay calculations and communications
  • Schedule and support disciplinary, grievance and investigation meetings, including minute-taking and documentation
  • Collaborate with HR Business Partners on projects like TUPE, restructures, and training compliance
  • Act as a subject matter expert on Right to Work checks and DBS administration
  • Champion process improvement, support HR system usage, and deliver training where needed
  • CIPD Level 3 qualified (minimum)
  • Previous experience in a busy HR or People Team
  • Excellent attention to detail and organisational skills
  • Strong interpersonal and written communication skills
  • Comfortable handling sensitive, confidential information
  • Confident working with HR systems and Microsoft Office tools (Word, Excel, PowerPoint)
  • Proactive, adaptable, and ready to support change
  • Knowledge of UK employment law and payroll processes is a big plus
  • Why join Arcus:

    We’re an award-winning facilities management provider that values expertise and commitment. We actively promote from within and offer career progression opportunities across our nationwide operations. You’ll also benefit from a comprehensive rewards package including:

  • 25 days annual leave, plus bank holidays
  • Annual bonus (up to 4%) – subject to performance
  • Matched pension contributions (5–6%)
  • Health Cash Plan & Life assurance
  • Discounts, vouchers, and financial aid programs
  • Access to our industry-leading training academy
  • Ready to take the next step:

    If you have the experience and drive to succeed in this role, we’d love to hear from you. Click Apply to submit your application today.

    People Services Specialist employer: Arcus FM

    At Arcus FM, we prioritise our people, fostering an inclusive and supportive work culture that empowers employees to thrive. Located in Upminster, our dynamic team offers a wealth of career progression opportunities, alongside a competitive salary and comprehensive benefits package, including generous annual leave and access to our industry-leading training academy. Join us to make a meaningful impact in a fast-paced environment where your contributions are valued and recognised.
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    Contact Detail:

    Arcus FM Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land People Services Specialist

    ✨Tip Number 1

    Network like a pro! Reach out to your connections in HR or related fields. A friendly chat can lead to insider info about job openings or even a referral. Don’t be shy; we all love a good natter!

    ✨Tip Number 2

    Prepare for those interviews! Research the company culture at Arcus FM and think about how you can contribute to their people-focused environment. We want to see your passion shine through!

    ✨Tip Number 3

    Show off your skills! Bring examples of your previous HR experiences to the table. Whether it’s handling payroll queries or managing onboarding, we want to hear how you’ve made an impact in past roles.

    ✨Tip Number 4

    Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our dynamic team at Arcus FM!

    We think you need these skills to ace People Services Specialist

    HR Administration
    Customer Service
    Attention to Detail
    Organisational Skills
    Interpersonal Skills
    Written Communication Skills
    Data Processing
    GDPR Compliance
    Payroll Support
    Family-Friendly Leave Administration
    Minute-Taking
    Collaboration
    Knowledge of UK Employment Law
    CIPD Level 3 Qualification
    Proactive Adaptability

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV is tailored to the People Services Specialist role. Highlight your HR experience and any relevant skills that match the job description. We want to see how you can make an impact in our team!

    Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for HR and how you align with our values at Arcus FM. Let us know why you're the perfect fit for our dynamic team.

    Show Off Your Attention to Detail: Since this role requires excellent attention to detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves!

    Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!

    How to prepare for a job interview at Arcus FM

    ✨Know Your HR Basics

    Make sure you brush up on your knowledge of UK employment law and payroll processes. Being able to discuss these topics confidently will show that you're serious about the role and understand the fundamentals of HR.

    ✨Showcase Your Attention to Detail

    As a People Services Specialist, attention to detail is key. Prepare examples from your past experience where your meticulous nature made a difference, whether it was in managing records or ensuring compliance with policies.

    ✨Practice Your Communication Skills

    Since you'll be the first point of contact for HR queries, practice how you would handle various scenarios. Think about how you'd respond to common questions or issues, and be ready to demonstrate your interpersonal skills during the interview.

    ✨Be Ready to Discuss Process Improvements

    The role involves supporting key projects and process improvements. Come prepared with ideas or examples of how you've contributed to improving HR processes in the past, showing that you're proactive and ready to make an impact.

    People Services Specialist
    Arcus FM
    Location: Upminster
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    • People Services Specialist

      Upminster
      Full-Time
      28000 - 42000 £ / year (est.)
    • A

      Arcus FM

      50-100
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