Operations Manager in London

Operations Manager – covering West Midlands and South West England. Therefore, the successful candidate will live within this area.

Please note that the closing date for applications is 06/02/2025 at 17:00.

You will be working cross-contract with a handful of high-profile clients within an industry leading Facilities Management organisation.

About the RoleAs Operations Manager you will be responsible for a regional business unit and will be required to manage all budget and costs across your P&L, you will be responsible for managing reactive day to day works through your Area Support Manager and Managing Engineers and also be expected to drive strategy and the longer term plans for service delivery and future opportunities. The role will be focused on current service delivery to identify improvement areas needed and opportunities to change the way we work.

Responsibilities

Achievement of service level agreements and key performance indicators through delivery of all contracted services, as per contract.

Driving performance improvements in customer service, operational services and productivity, through the effective management, training and development of teams.

Oversee the cost efficiency and profitability and in conjunction with Finance, monitor the financial results and assess cost efficiencies.

Reinforce ways to ensure competitive advantage through encouraging the delivery of creative and diverse projects.

Work alongside the HR Business Partner to manage career development of staff to ensure maximum productivity and retention.

Achieve high standards of H&S and develop safety culture in the business.

Qualifications

ONC/HNC in an engineering discipline

C&G 2391 – Ideal but not essential

IOSH Managing Safely or equivalent

Required Skills

People management systems and processes

Customer Service standards

Developed knowledge of H&S systems, process and procedures

A proven track record within a management role in the Mechanical, Electrical and Refrigeration services with the retail sector or FMCG

Previous demonstrable management role within a similar industry

Have the ability to identify and implement innovative and effective business improvements

Regulations relating to services provided

Preferred SkillsWhen you join us you will receive:

Up to 20% discretionary bonus scheme, subject to achievement of targets

Salary Sacrifice Electric Vehicle Scheme

Private Medical (individual)

Laptop and Mobile

Group personal pension scheme of matched contributions between 5% and 6%

Life Assurance

25 Days Annual Leave + Bank Holidays

Access to state-of-the-art training academy

Funded Training Sponsorship Scheme

Refer a Friend reward scheme

Cycle to Work Scheme

Health Cash Plan

Up to 10% off B&Q/ Trade Point

20% off Nuffield Fitness and Wellbeing Centres

Pay range and compensation packageOther factors: The post holder must reside within the geographical boundaries of the zone and be able to work flexibly, as determined by business requirements, including weekend working on a rota basis. At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.

Equal Opportunity StatementTo be considered for this position please submit your application via the \’apply\’ button.

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