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- Tasks: Be the go-to person for customer support, handling calls and creating work orders.
- Company: Join Arcus FM, a leader in facilities services, dedicated to excellent customer care.
- Benefits: Enjoy a competitive salary, bonus potential, generous leave, and training funding.
- Why this job: Gain valuable experience in IT support while working in a supportive team environment.
- Qualifications: Customer service experience is preferred; a positive attitude and problem-solving skills are essential.
- Other info: Part-time role with opportunities for career progression through apprenticeships.
Arcus FM Worcestershire, England, United Kingdom
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Job Details
- Location: Worcestershire, England, United Kingdom
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Information Technology
- Industry: Facilities Services
Job Description
We are seeking Customer Support Coordinators to join us on a part-time basis (16 hrs/week) to work weekends at our Redditch site. You will be the first point of contact for stores requiring assistance, handling reactive calls, creating Work Orders, chasing Engineers, and providing updates.
Ideal candidates will have a confident phone manner, be assertive when needed, and capable of handling challenging situations with professionalism. You should have the ability to learn quickly and retain information, as you will be using multiple systems to assign jobs to the appropriate Engineers.
Opportunities for career progression include completing an apprenticeship and gaining valuable experience in customer support roles.
Qualifications and Skills
- Customer service experience, preferably in call centers or retail sectors
- Great listening and problem-solving skills
- Flexible with a positive \’can-do\’ attitude
- Ability to handle challenging conversations professionally
Benefits
- Salary: £25,397 (pro-rata) per annum
- 4% bonus, subject to targets
- 25 days annual leave + Bank Holidays
- Group personal pension scheme with matched contributions (5-6%)
- Life Assurance
- Funding for training and sponsorship schemes
- Discounts, vouchers, and financial aid programs
Apply today by clicking the ‘apply’ button. Requisition ID 2025-7550
Additional Information
- Worcestershire, England, United Kingdom
- 2 weeks ago, 1 week ago, 2 weeks ago (posting dates)
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Helpdesk Agent (16 hrs/week) employer: Arcus FM
Contact Detail:
Arcus FM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Agent (16 hrs/week)
✨Tip Number 1
Familiarise yourself with the facilities services industry, especially customer support roles. Understanding the common challenges faced in this sector will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your phone manner by role-playing with friends or family. This will help you become more confident and assertive when handling calls, which is crucial for the Helpdesk Agent position.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. Being prepared with examples of how you've dealt with challenging situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Arcus FM on platforms like LinkedIn. They can provide insights into the company culture and what they look for in a candidate, giving you an edge in your application.
We think you need these skills to ace Helpdesk Agent (16 hrs/week)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Helpdesk Agent position. Tailor your application to highlight relevant experiences that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in call centres or retail. Emphasise your problem-solving skills and any relevant training or certifications.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've handled challenging situations professionally and your ability to learn quickly.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arcus FM
✨Showcase Your Customer Service Skills
Since the role involves handling customer queries, be prepared to discuss your previous customer service experience. Share specific examples of how you've successfully resolved issues or handled difficult conversations in the past.
✨Demonstrate Your Problem-Solving Abilities
The job requires great listening and problem-solving skills. During the interview, highlight situations where you identified a problem and took the initiative to find a solution, showcasing your ability to think on your feet.
✨Exhibit a Positive Attitude
A 'can-do' attitude is essential for this position. Make sure to convey your enthusiasm for the role and your willingness to learn. Employers appreciate candidates who approach challenges with positivity and resilience.
✨Prepare for Role-Playing Scenarios
You might encounter role-playing scenarios during the interview to assess your phone manner and assertiveness. Practice responding to challenging customer situations calmly and professionally, demonstrating your ability to handle pressure.
