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For Companies At a Glance
- Tasks: Be the go-to person for customer support, handling calls and creating work orders.
- Company: Join Arcus FM, a leading facilities services provider in Worcestershire.
- Benefits: Enjoy a competitive salary, bonus, 25 days leave, and funded training opportunities.
- Why this job: Gain valuable experience with potential career progression and an apprenticeship option.
- Qualifications: A positive attitude, flexibility, and experience in call centres or retail are essential.
- Other info: Work a rotating schedule with staggered days off when working weekends.
The predicted salary is between 25397 - 25397 £ per year.
Overview
Arcus FM, Worcestershire, United Kingdom. Location: Redditch site. Role posted ~3 days ago.
What You\’ll Be Doing
You’ll join as a Customer Support Coordinator on a permanent basis, working a rotating 40-hour week: Mon – Fri (06:00 – 14:00, 12:00 – 20:00) and every other weekend. When you work weekends, you’ll have staggered days off in the week to compensate. You’ll be the first point of contact for stores requiring assistance, take reactive calls, create Work Orders, chase Engineers as needed, and provide stores with updates. You’ll need a confident phone manner and the ability to deliver difficult news when necessary, while maintaining a positive impact as you receive feedback on the service you provide. You’ll use several systems and must know which Engineer to send for each job. For the right candidate there is an opportunity to complete an apprenticeship and potential career progression.
What We\’re Looking For
If you have a can-do attitude, are flexible, have great listening and problem-solving skills, and have experience in either a call centre or any type of retail sector, we want to hear from you.
What You\’ll Receive
- Salary: £25,397 per annum
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays
- Group personal pension scheme with matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Discounts, vouchers, and financial aid programs
Don’t miss out on this great opportunity, and apply today by clicking the ‘apply’ button.
Requisition ID 2025-7629
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Facilities Services
Referrals increase your chances of interviewing at Arcus FM.
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Helpdesk Agent employer: Arcus FM
Contact Detail:
Arcus FM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Agent
✨Tip Number 1
Familiarise yourself with the common issues faced in a helpdesk role. Understanding typical customer queries and how to resolve them will give you an edge during interviews, showing that you're proactive and knowledgeable.
✨Tip Number 2
Practice your phone manner by role-playing with friends or family. Since you'll be the first point of contact, having a confident and friendly tone can make a significant difference in how customers perceive your support.
✨Tip Number 3
Research Arcus FM and their services thoroughly. Knowing their operations and values will not only help you answer questions more effectively but also demonstrate your genuine interest in the company during the interview.
✨Tip Number 4
Prepare examples from your past experiences that showcase your problem-solving skills and ability to handle difficult situations. This will help you illustrate your capabilities and fit for the role when discussing your background.
We think you need these skills to ace Helpdesk Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Helpdesk Agent position. Tailor your application to highlight relevant experience in customer support or call centre environments.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your skills, particularly those related to problem-solving, communication, and any previous experience in customer service. Use bullet points for clarity and impact.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to handle difficult situations and provide excellent customer service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Helpdesk Agent.
How to prepare for a job interview at Arcus FM
✨Show Your Customer Service Skills
As a Helpdesk Agent, you'll be the first point of contact for customers. Make sure to highlight your previous experience in customer service roles, especially in call centres or retail. Share specific examples of how you've handled difficult situations or provided excellent support.
✨Demonstrate Problem-Solving Abilities
The role requires strong problem-solving skills. Prepare to discuss scenarios where you've successfully resolved issues. Think about times when you had to think on your feet and how you approached those challenges.
✨Practice Your Phone Manner
Since you'll be communicating over the phone, it's crucial to have a confident and friendly phone manner. Consider doing mock calls with a friend to practice delivering information clearly and maintaining a positive tone, even when delivering tough news.
✨Familiarise Yourself with the Role
Take the time to understand the responsibilities of a Helpdesk Agent at Arcus FM. Research the company and its services, and be ready to discuss how your skills align with their needs. This shows your genuine interest in the position and helps you stand out.
