Head of Scheduling

Location: Redditch

Salary: £65,000 - £75,000

Contract Type: Full-time, Permanent

Hours: 40 hours per week (flexibility required for 24/7 operation)

About the Role:

We’re on the lookout for an experienced and driven individual to lead and manage our field engineering job scheduling function. You’ll be at the heart of our operational and strategic planning—ensuring seamless scheduling of work to Engineers, Technicians, and Specialist Field Teams across both planned and reactive maintenance services for our diverse client base. This is a high-impact leadership role, requiring an individual that is comfortable interpreting data, is up to speed with the latest technology and planning methodology and at ease making tactical and strategic operational decisions. We are looking for an individual who has the gravitas to lead and engage a team of up to 50 colleagues and develop strong stakeholder relationships to drive service delivery, customer satisfaction, and compliance of contractual KPIs.

Key Responsibilities:

• Lead the day-to-day operation of a first-class scheduling team, ensuring excellence in service delivery.
• Manage colleague engagement and develop colleague skill sets by empowering and imparting knowledge.
• Leverage, navigate and lead technology improvements that improve our service delivery results.
• Manage reactive and proactive work planning to meet customer needs and compliance standards.
• Own and drive the work order lifecycle and scheduling strategy.
• Forecast and manage resource demand to meet current and future operational needs.
• Drive continuous improvement and innovation across systems, processes, and people.
• Manage functional budgets effectively while maintaining service levels and optimising costs.
• Implement and monitor output-based metrics to evaluate planning effectiveness and drive improvements.
• Deliver analytical reporting and insights to support strategic decision-making.
• Lead, mentor, and develop a high-performing scheduling management team.
• Champion Health & Safety, Equality, Diversity, and Inclusion across the function.
• Actively participate in client governance, service reviews, and new client mobilisation projects.
• Collaborate cross-functionally with internal stakeholders and external clients to ensure excellence in operational delivery.

What We’re Looking For:

Qualifications:

• Degree educated in Business, Supply Chain, Engineering, or related field disciplines.
• Six Sigma qualification or equivalent experience in process improvement methodologies.

Experience & Skills:

• Proven track record & experience of managing a complex scheduling function (Facilities Management background, logistics, manufacturing highly desirable).
• Strong leadership credentials with experience managing multifunctional teams in a fast-paced environment.
• Experience working with ERP systems and scheduling/helpdesk software.
• Excellent stakeholder management and communication skills.
• Strong commercial acumen and budget management experience.
• Demonstrated ability to drive continuous improvement and manage change projects via six sigma or related methodology.
• Analytical mindset with problem-solving skills and a strategic outlook.

Why Join Us?

This is a fantastic opportunity to join a dynamic business where your strategic and operational expertise will make a real impact. You’ll work alongside committed professionals, delivering high-quality services and contributing to our continued growth and innovation in the Facilities Management space.

Interested? Apply now and take your career to the next level with a business that values leadership, innovation, and service excellence.