At a Glance
- Tasks: Be the go-to person for resolving customer queries and complaints.
- Company: Join Arcus, a company dedicated to individual development and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus potential, generous leave, and training sponsorship.
- Other info: Flexibility required for a 40-hour week across various shifts.
- Why this job: Perfect for problem-solvers who thrive in a fast-paced, supportive team environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 21000 - 26000 £ per year.
Do you enjoy working on complex and complicated queries?
Are you a problem-solver who enjoys finding quick resolutions?
Do you enjoy working within a team?
Yes? Then we may have the ideal role for you… working as our Customer Resolution Agent at our Redditch site.
About the Job
Your communication skills will be second to none, as you’ll be the first point of contact for all escalations and complaints for our internal and external customers. You’ll have excellent organisation and prioritisation skills, as you’ll manage the end-to-end work order complaint/escalation journey ensuring it’s resolved within the agreed SLAs. You’ll have exceptional administrative and time management skills as you’ll be receiving, responding, and managing requests via various channels such as: calls, emails, or phone. You’ll have excellent attention to detail skills as you’ll be updating all systems with relevant notes and progress updates, so your colleagues are able to pick up and run with it if required. You’ll be a solution focused individual as you’ll be able to identify route causes and provide solutions to reoccurring issues.
To be successful you will have:
You’ll be a confident, self-motivated, empathetic individual with strong communication skills. You’ll be detail conscious with a strong focus on achieving a high level of customer service. You’ll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.
This is a 40-hour per week role, working7am – 7pm across 7 days, therefore flexibility is required.
For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!
In return for your hard work we would offer you:
- Salary: £29,256 per annum, depending on experience
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Discounts, vouchers, and financial aid programs
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation
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Customer Resolutions Coordinator in Redditch employer: Arcus FM
Arcus FM is an excellent employer, offering a dynamic work culture that prioritises professional growth and development. With hybrid working options and a focus on enhancing commercial governance, employees are empowered to make impactful decisions while enjoying a competitive salary and the chance to lead innovative initiatives in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolutions Coordinator in Redditch
✨Tip Number 1
Familiarise yourself with common customer service scenarios and resolutions. This will help you demonstrate your problem-solving skills during the interview, showing that you can think on your feet and handle complex queries effectively.
✨Tip Number 2
Brush up on your communication skills by practising active listening and clear articulation. Being the first point of contact for escalations means you need to convey information clearly and empathetically, so consider role-playing with a friend or family member.
✨Tip Number 3
Research the company’s values and customer service philosophy. Understanding what they prioritise in customer interactions will allow you to align your answers with their expectations during the interview.
✨Tip Number 4
Prepare examples from your past experiences where you successfully managed complaints or escalations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your capabilities in action.
We think you need these skills to ace Customer Resolutions Coordinator in Redditch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service roles, particularly those that involved handling complex queries and complaints. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention your strong communication skills and detail-oriented nature, and provide examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills:Emphasise your organisational and time management skills in your application. Mention any experience you have with IT systems and managing multiple requests simultaneously, as these are crucial for the Customer Resolutions Coordinator role.
Showcase Flexibility:Since the role requires flexibility in working hours, mention your availability and willingness to work across different shifts. This shows that you understand the demands of the position and are ready to meet them.
How to prepare for a job interview at Arcus FM
✨Showcase Your Problem-Solving Skills
Prepare examples of complex queries you've resolved in the past. Highlight your ability to think critically and find quick resolutions, as this role requires a strong focus on problem-solving.
✨Demonstrate Strong Communication Abilities
Since you'll be the first point of contact for escalations and complaints, practice articulating your thoughts clearly. Use role-play scenarios to simulate customer interactions and showcase your empathetic communication style.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Share specific strategies or tools you use to stay organised, especially in a fast-paced environment.
✨Emphasise Attention to Detail
Prepare to discuss instances where your attention to detail made a significant impact. Mention how you ensure accurate updates in systems and how this contributes to seamless handovers between colleagues.
