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- Tasks: Be the go-to person for resolving customer queries and complaints.
- Company: Join Arcus FM, a leader in facilities services, dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus potential, and 25 days annual leave plus bank holidays.
- Why this job: Perfect for problem-solvers who thrive in a fast-paced, supportive team environment.
- Qualifications: Experience in customer service is essential; strong communication and organisational skills are a must.
- Other info: Flexible working hours required; full-time role with opportunities for personal development.
The predicted salary is between 22000 - 28000 £ per year.
Arcus FM Worcestershire, England, United Kingdom
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Arcus FM Worcestershire, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Customer Resolutions Coordinator role at Arcus FM
Why Join Us
Do you enjoy working on complex and complicated queries?
Why Join Us
Do you enjoy working on complex and complicated queries?
Are you a problem-solver who enjoys finding quick resolutions?
Do you enjoy working within a team?
Yes? Then we may have the ideal role for you… working as our Customer Resolution Agent at our Redditch site.
What You\’ll Be Doing
Your communication skills will be second to none, as you’ll be the first point of contact for all escalations and complaints for our internal and external customers. You’ll have excellent organisation and prioritisation skills, as you’ll manage the end-to-end work order complaint/escalation journey ensuring it’s resolved within the agreed SLAs. You’ll have exceptional administrative and time management skills as you’ll be receiving, responding, and managing requests via various channels such as: calls, emails, or phone. You’ll have excellent attention to detail skills as you’ll be updating all systems with relevant notes and progress updates, so your colleagues are able to pick up and run with it if required. You’ll be a solution focused individual as you’ll be able to identify route causes and provide solutions to reoccurring issues.
What We\’re Looking For
You’ll be a confident, self-motivated, empathetic individual with strong communication skills. You’ll be detail conscious with a strong focus on achieving a high level of customer service. You’ll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.
This is a 40-hour per week role, working 7am – 7pm across 7 days, therefore flexibility is required.
For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!
In return for your hard work we would offer you:
- Salary: £26,372 per annum, depending on experience
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Discounts, vouchers, and financial aid programs
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation
To be considered for this position please submit your application via the \’apply\’ button.
Requisition ID
2025-7552
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Facilities Services
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Customer Resolutions Coordinator employer: Arcus FM
Contact Detail:
Arcus FM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolutions Coordinator
✨Tip Number 1
Familiarise yourself with common customer service scenarios and resolutions. Understanding the types of issues that typically arise in a fast-paced environment will help you demonstrate your problem-solving skills during any interviews.
✨Tip Number 2
Brush up on your communication skills, especially in handling escalations and complaints. Practising how to convey empathy and clarity can set you apart as a candidate who truly understands the importance of customer satisfaction.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or deadlines in previous roles. Being able to discuss specific instances where you prioritised effectively will highlight your suitability for this role.
✨Tip Number 4
Research Arcus FM and their values. Tailoring your approach to align with their commitment to customer service and individual development can demonstrate your genuine interest in the company and the role.
We think you need these skills to ace Customer Resolutions Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and problem-solving. Use specific examples that demonstrate your ability to handle complex queries and manage escalations effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your strong communication skills and detail-oriented nature, and provide examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills: Emphasise skills that are crucial for the Customer Resolutions Coordinator role, such as organisation, prioritisation, and time management. Make sure to mention your experience with IT systems and handling sensitive information.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Arcus FM
✨Showcase Your Problem-Solving Skills
As a Customer Resolutions Coordinator, you'll be dealing with complex queries. Prepare examples of past situations where you successfully resolved issues quickly and effectively. This will demonstrate your problem-solving abilities to the interviewers.
✨Emphasise Communication Skills
Since you'll be the first point of contact for escalations and complaints, it's crucial to highlight your communication skills. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you've handled difficult conversations in the past.
✨Demonstrate Attention to Detail
Attention to detail is key in this role. Bring up instances where your meticulous nature helped prevent errors or improved processes. You might even want to mention how you keep track of multiple tasks and ensure nothing slips through the cracks.
✨Prepare for Flexibility Questions
This position requires flexibility in working hours. Be prepared to discuss your availability and willingness to adapt to changing schedules. Showing that you're open to working across different days and times will reflect positively on your application.
