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For Companies At a Glance
- Tasks: Be the key link between Helpdesk and Planning teams, managing queries and producing reports.
- Company: Join Arcus FM, a dynamic company focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive salary, bonus potential, generous leave, and training sponsorship.
- Why this job: This role offers problem-solving challenges and teamwork in a supportive environment.
- Qualifications: Exceptional customer service skills and good Excel knowledge are essential; experience in any sector is welcome.
- Other info: This is a 6-month fixed-term contract with opportunities for growth.
The predicted salary is between 17000 - 20000 £ per year.
Customer Assurance Coordinator (6 months FTC)
Arcus FM, Worcestershire, England, United Kingdom
Overview
Do you enjoy working on complex and complicated queries? Are you a problem-solver who enjoys finding quick resolutions? Do you enjoy working within a team?
What You\’ll Be Doing
Working as the ‘go-to person’ between our Helpdesk and Planning teams. You’ll be managing multiple inboxes, answering queries promptly, working with multiple major clients producing MI (Management Information) reports that capture all data and report all faults from a serious to minor incidents such as: Fire to hot water issues.
Great time management, organisational and prioritisation skills are just some of your fortes. Creating and collating reports for Directors containing no mistakes can be difficult at times, but with your ability to work under-pressure and keen eye for detail, you will rise to the challenge. You’ll find it rewarding when you are resolving major/minor incidents for the store/depots with the support of your team.
What We\’re Looking For
We want to hear from you if you have exceptional customer service skills, are driven, like resolving complex, complicated queries and have good Excel skills. It doesn’t matter which industry or sector you have experience in, if you can multi-task, escalate when required and love a challenge (and being challenged), then apply for this position today!
When You Join Us, You’ll Receive
- Salary: Up to £28,403 (pro rata) per annum, depending on experience
- 4% bonus, subject to achievement of targets
- 25 days annual leave + Bank Holidays
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Discounts, vouchers, and financial aid programs
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.
Requisition ID 2025-7642
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Customer Assurance Coordinator ( 6 months FTC ) employer: Arcus FM
Contact Detail:
Arcus FM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assurance Coordinator ( 6 months FTC )
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to resolve them. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to tackle complex queries.
✨Tip Number 2
Brush up on your Excel skills, especially in creating reports and managing data. Being able to showcase your proficiency in Excel can set you apart, as this role requires strong analytical capabilities.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks or projects simultaneously. This will highlight your time management and organisational skills, which are crucial for the Customer Assurance Coordinator role.
✨Tip Number 4
Research Arcus FM and their approach to customer service. Understanding their values and how they handle incidents will allow you to align your answers with their expectations during the interview.
We think you need these skills to ace Customer Assurance Coordinator ( 6 months FTC )
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Assurance Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your exceptional customer service skills, problem-solving abilities, and proficiency in Excel. Provide specific examples from your past experiences that demonstrate these skills in action.
Showcase Teamwork and Time Management: Since the role involves working within a team and managing multiple tasks, include examples that showcase your teamwork and time management skills. Mention any relevant experiences where you successfully handled complex queries under pressure.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter to ensure there are no mistakes. A keen eye for detail is crucial for this role, so make sure your application reflects that quality.
How to prepare for a job interview at Arcus FM
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved complex queries in the past. Highlight your thought process and the steps you took to reach a resolution, as this role requires quick thinking and effective problem-solving.
✨Demonstrate Your Attention to Detail
Since the role involves creating reports for Directors, it's crucial to showcase your keen eye for detail. Bring examples of reports or documents you've created that required accuracy, and be ready to discuss how you ensure quality in your work.
✨Emphasise Team Collaboration
This position is about being the 'go-to person' between teams. Be prepared to discuss your experience working in a team environment, how you communicate effectively with others, and how you handle conflicts or challenges within a team.
✨Highlight Your Time Management Skills
With multiple inboxes and queries to manage, time management is key. Share strategies you've used to prioritise tasks and manage your workload effectively, especially under pressure, to demonstrate your organisational skills.
