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- Tasks: Lead a dynamic team, ensuring top-notch customer support and service delivery.
- Company: Join Arcus FM, a growing leader in Facilities Management with a focus on individual development.
- Benefits: Enjoy a competitive salary, car allowance, bonuses, and extensive health benefits.
- Why this job: Be part of a fast-paced environment where your leadership can make a real impact.
- Qualifications: Experience in management, customer service, and strong IT skills are essential.
- Other info: Flexible working hours and a commitment to personal growth await you!
The predicted salary is between 34800 - 67200 £ per year.
Arcus FM are recruiting for an experienced Area Support Manager to join our ever growing business!
The succesful candidate will be based in or around the Midlands or the South of England.
The successful candidate will be required to support the Head of Specialist Services with the day to day running of a region, ensuring that we offer a great customer support facility that is understanding and responsive to customer needs, resulting in excellent levels of service delivery.
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Seasoned manager with experience in client facing, fast moving environments
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Evidence of building strong customer relationships and delivering exceptional customer service levels in a 24/7 business
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Experience of prioritising and delegating a complex and demanding workload in a fast moving environment
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Experience of managing and achieving stretching budgets and financial targets
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Ability to drive targets, KPI’s and objectives
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Well-developed problem solving skills
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Ability to apply commercial thinking to all aspects of the role
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Ability to take ownership and see things through to completion
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Ability to develop positive and collaborative relationships with all key stakeholders
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Excellent communication skills both verbal and written
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Presentation Skills
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Genuine interest and ability in the development of self and others
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Experience of effectively implementing people management systems and processes
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Advanced IT skills, particularly Microsoft Office suite
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Previous experience of project and or contract management
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A technical background is desirable but not essential
The role is to support a large multi-skilled team and any candidates should have the a track record to evidence this. The candidate would be expected to be familiar and work across drainage, gas & biomass, PV, AC and shutters, gates & auto doors.
The position also has a large proportion of administrative tasks, meaning there is a requirement to be office (Redditch) / home based as required.
You will possess strong commercial awareness with strong account / relationship management ability, along with a good knowledge of specialist services.
The role will require open and honest relationships and will require you to have difficult conversations with your designated stakeholders, being able to challenge and influence where required whether it’s around budget costs or technician contractor performance. You will also be able to have open and honest conversations and build strong working relationships key stakeholders, to enable you to deliver the results required whilst managing expectations.
Our ideal candidate will be from a fast-paced Facilities Management background, whether that’s within a supermarket or high street business. You will have held a management position earlier in your career and understand the technical requirements of the businesses you support (Specialist Services). You will also be IT literate and be able to work well with all Microsoft packages, web-platforms etc. This role would suit someone who is confident, resilient, tenacious, highly organised with an ability to deal with conflict management., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
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Full UK driving licence
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As our clients predominantly operate on a 24/7 basis, there is a requirement to be flexible with your working hours to protect customer service levels and provide continuity of service
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Requirement to provide periodic duty on call at business offices on a flexible rota basis
When you join us you will receive:
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Salary: Up to £58,000 per annum (depending on experience)
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Car allowance: £5,549 per annum
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Salary Sacrifice Electronic Vehicle Scheme
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10% bonus, subject to achievement of targets
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Private Medical (Individual)
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25 days annual leave + Bank Holidays
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Group personal pension scheme of matched contributions between 5% and 6%
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Life Assurance
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Funded Training Sponsorship Scheme
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Cycle to Work Scheme
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Health Cash Plan
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Up to 10% off B&Q/ Trade Point
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20% off Nuffield Fitness and Wellbeing Centres
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.
Area Support Manager employer: Arcus FM
Contact Detail:
Arcus FM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Support Manager
✨Tip Number 1
Familiarize yourself with the specific services and technical requirements mentioned in the job description. Understanding areas like drainage, gas & biomass, and project management will help you demonstrate your relevant experience during the interview.
✨Tip Number 2
Highlight your experience in managing complex workloads and achieving financial targets. Be prepared to discuss specific examples of how you've successfully prioritized tasks and driven results in a fast-paced environment.
✨Tip Number 3
Showcase your communication and relationship-building skills. Prepare to share instances where you've had difficult conversations with stakeholders and how you managed to influence outcomes positively.
✨Tip Number 4
Since the role requires flexibility in working hours, be ready to discuss your availability and willingness to adapt to the needs of a 24/7 business. This will demonstrate your commitment to maintaining high customer service levels.
We think you need these skills to ace Area Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management, client-facing roles, and any relevant technical knowledge. Use specific examples that demonstrate your ability to manage budgets, deliver exceptional customer service, and build strong relationships.
Craft a Compelling Cover Letter: In your cover letter, express your genuine interest in the Area Support Manager position. Discuss how your background aligns with the job requirements, particularly your experience in fast-paced environments and your problem-solving skills.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your verbal and written communication abilities. Use clear and concise language, and consider including examples of how you've effectively communicated with stakeholders in the past.
Highlight Flexibility and Resilience: Given the requirement for flexibility in working hours and the ability to handle conflict, emphasize your adaptability and resilience in your application. Provide examples of situations where you successfully managed challenging circumstances or difficult conversations.
How to prepare for a job interview at Arcus FM
✨Showcase Your Customer Service Skills
As an Area Support Manager, your ability to build strong customer relationships is crucial. Prepare examples of how you've delivered exceptional customer service in previous roles, especially in fast-paced environments.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved complex issues. Highlight your well-developed problem-solving skills and how they contributed to achieving targets and objectives.
✨Highlight Your Management Experience
Since the role requires managing a multi-skilled team, emphasize your previous management positions. Discuss your experience in prioritizing and delegating tasks effectively in demanding situations.
✨Prepare for Technical Discussions
Familiarize yourself with the technical aspects relevant to the role, such as drainage, gas & biomass, and other specialist services. Being able to engage in technical conversations will demonstrate your understanding and capability.
