Arcus FM Limited in Redditch is seeking a Customer Support Scheduler for a NIGHT shift to coordinate engineer visits. You will manage work orders, schedule engineers via Aeromark, and liaise with field teams to meet store needs and technician availability.
Ideal candidates understand SLAs/KPIs, stay composed under pressure, and communicate persuasively with engineers who push back on plans. This is a 40-hour weekly night role with competitive benefits.
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