Arcus FM Limited is hiring a Customer Assurance Agent at our Redditch site. You will work a 40-hour week, 7pm–7am with weekend rotas, acting as the liaison between Helpdesk and Planning.
You will manage multiple inboxes, quickly resolve queries, and produce MI reports that document faults from major to minor incidents. You will need exceptional customer service, strong Excel skills, and the ability to multi-task under pressure while maintaining accuracy.
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Night-Shift Customer Assurance Specialist in Redditch employer: Arcus FM Limited.
Join our dynamic team in Redditch as a Contract Support Coordinator, where you'll play a vital role in ensuring exceptional service delivery within a fast-paced facilities management environment. We pride ourselves on fostering a collaborative work culture that values employee growth, offering comprehensive training sponsorship and a competitive benefits package including a generous holiday allowance and pension scheme. If you're looking for a meaningful career with opportunities to develop your skills while making a real impact, this is the place for you.
