Do you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you... We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site. Working on a rotating 40-hour basis: Mon - Fri (06:00 - 14:00 / 12:00 - 20:00) and every other weekend. When working the weekend, you'll have staggered days off in the week to compensate. You'll be joining as our first point of contact for all stores requiring our assistance. You'll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates. You'll have a confident phone manner, being assertive when required. It'll be challenging at times when you won't be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You'll have a great ability to learn and retain information as speed, as
you'll be using several systems and knowing which Engineer to send for which job is essential.
If you have a 'can-do' attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you
£26,437 per annum
When you join us, you'll receive: . 4% bonus, subject to achievement of targets . 25 days annual leave + Bank Holidays. . Group personal pension scheme of matched contributions between 5% and 6% . Life Assurance . Funded Training Sponsorship Scheme . Discounts, vouchers, and financial aid programs
https://careers.arcusfm.com/jobs/9374?lang=en-us
#J-18808-Ljbffr
Customer Support Coordinators in Redditch employer: Arcus FM Limited.
Join our dynamic team in Redditch as a Contract Support Coordinator, where you'll play a vital role in ensuring exceptional service delivery within a fast-paced facilities management environment. We pride ourselves on fostering a collaborative work culture that values employee growth, offering comprehensive training sponsorship and a competitive benefits package including a generous holiday allowance and pension scheme. If you're looking for a meaningful career with opportunities to develop your skills while making a real impact, this is the place for you.
