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- Tasks: Manage customer escalations and complaints, ensuring timely resolutions.
- Company: Customer-focused company in Redditch with a commitment to service excellence.
- Benefits: Salary of £26,372, 4% bonus, generous leave, and pension scheme.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication and organisational skills required.
- Other info: Flexible working hours with shifts from 7 am to 7 pm across 7 days.
The predicted salary is between 26372 - 26372 £ per year.
A customer-focused company in Redditch is looking for a Customer Resolution Agent. You will manage escalations and complaints and ensure timely resolutions while maintaining high standards of customer service.
The role requires strong communication and organisational skills and offers a salary of £26,372, along with additional perks like a 4% bonus, generous leave, and a pension scheme.
Flexibility in working hours is necessary as shifts are scheduled from 7 am to 7 pm across 7 days.
Customer Resolution Specialist | Escalations & SLAs in Redditch employer: Arcus FM Limited.
Contact Detail:
Arcus FM Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Resolution Specialist | Escalations & SLAs in Redditch
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and ready to be part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing escalations and complaints, try role-playing scenarios with a friend. It’ll help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or resolved conflicts. This will demonstrate that you can handle the demands of the job.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you take that step. It shows initiative and gives us a chance to connect with you right away!
We think you need these skills to ace Customer Resolution Specialist | Escalations & SLAs in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you’ve handled escalations and complaints in the past, so don’t be shy about showcasing those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since this role requires strong communication skills, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other cool opportunities we have!
How to prepare for a job interview at Arcus FM Limited.
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you handle escalations and complaints. Think of specific examples from your past experiences that showcase your ability to resolve issues effectively while keeping the customer satisfied.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. During the interview, listen carefully to the questions asked and respond thoughtfully, showing that you can engage with customers in a professional manner.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage your time and prioritise tasks, especially when dealing with multiple escalations. You might want to share a scenario where your organisational skills led to a successful resolution, highlighting your ability to stay calm under pressure.
✨Be Flexible and Adaptable
With shifts scheduled from 7 am to 7 pm, it's important to convey your flexibility. Be honest about your availability and express your willingness to adapt to the company's needs. This shows that you're committed to providing excellent service, no matter the hour.
