At a Glance
- Tasks: Lead a dynamic team and manage multiple workstreams in a fast-paced environment.
- Company: Join a rapidly growing company with ambitious plans and a supportive culture.
- Benefits: Competitive salary, bonus potential, generous leave, and funded training opportunities.
- Other info: Exciting career growth and development opportunities await you!
- Why this job: Be a key player at Director level and make a real impact on team success.
- Qualifications: Strong people management skills and experience in a multi-site business environment.
The predicted salary is between 34380 - 42020 £ per year.
Do you have experience in managing a team? Do you want to be visible at Director level? Do you want to work for a company with ambitious growth plans? If so, read on to find out more… We have a rare opportunity for an experienced Team Leader to join us based at our Redditch site.
What You'll Be Doing
- You’ll be leading a team of contract support staff and helpdesk operatives, with responsibility for multiple workstreams within the contract and managing internal and external stakeholders.
- Ensure successful delivery of commercial activities the department undertakes as well as oversee all administrative activities ensuring they are in adherence with contractual and company expectations.
- Ensure work is carried out in compliance with all health and safety requirements and to adhere to the best working practices.
- Oversee call handling and monitor task completion.
- Take an active role in the commercial processing and monitoring of the account.
- Implement corrective processes and procedures where necessary.
- Support the delivery team through management reporting, data analysis and client report collation on a periodic and ad hoc basis as required by the demands of the contract.
- Complete relevant HR processes including; notification of absence, holiday management, training needs and completion of timesheets.
What We're Looking For
- You’ll be a strong people manager who doesn’t shy away from performance management.
- You’ll be confident, self-motivated with a ‘can-do’ attitude.
- You’ll have exceptional communication skills using different styles to deliver clear messages at all levels.
- You’ll find it easy to adapt to change quickly and to the ever-changing priorities.
- You’ll currently be working within a similar multi-site business as a Team Supervisor, ideally within a call centre operation and have an understanding of FM Operations and delivery models.
- You’ll have excellent administration and IT skills and be proficient in Excel, and PowerPoint experience is desirable.
When you join us, you’ll receive:
- Salary: Up to £40,441 depending on experience.
- 4% bonus, subject to achievement of targets.
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%.
- Life Assurance.
- Funded Training Sponsorship Scheme.
- Discounts, vouchers, and financial aid programs.
Contract Support Team Leader in Redditch employer: Arcus FM Limited.
Arcus FM Limited is an excellent employer, offering a supportive work culture where teamwork and dedication to cleanliness are highly valued. With flexible hours, competitive pay, and benefits such as holiday pay and a pension scheme, employees have the opportunity to grow through training and development while enjoying a rewarding role in a vibrant Sainsbury's store environment.
