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- Tasks: Manage work orders from start to finish, ensuring timely and high-quality completion.
- Company: Join a supportive team at Arcus, focused on individual development.
- Benefits: Competitive salary, generous leave, pension scheme, and funded training opportunities.
- Why this job: Perfect for those wanting to make an impact in facilities management while developing their skills.
- Qualifications: Strong communication skills and a proactive nature; FM experience is a plus but not essential.
- Other info: Flexible 40-hour week with opportunities for career growth in a fast-paced environment.
The predicted salary is between 22800 - 28400 £ per year.
Are you tenacious, organised, and confident communicating with both customers and contractors? Do you enjoy seeing a task through from start to finish and making sure nothing gets missed? If so, this could be the perfect role for you. We are looking for an individual to join our small, supportive, office‑based team to help manage work orders from initial request through to final completion.
Working closely with our Contract Coordinator, you will ensure each job is attended promptly, progressed efficiently, and resolved to the highest standard. This is an FTC for 12 months contract based in Redditch.
- Managing work orders end-to-end: raising, tracking, chasing, and closing
- Working alongside the Contract Coordinator to ensure timely attendance and resolution
- Confidently engaging with customers and contractors to progress works
- Reviewing jobs, identifying delays, and taking proactive steps to drive completion
- Supporting continuous improvement across processes and service delivery
- Attending sites occasionally to understand issues first‑hand and support contract delivery
A tenacious, proactive nature with a real drive to get things done.
Strong written and verbal communication skills.
IT literacy and confidence using systems.
Some FM experience is beneficial, but not essential.
Ability to understand (or willingness to learn) the complexities of FM and how different issues impact the client.
Comfortable handling a variety of technical, engineering and facilities‑related challenges.
Ideal for someone with a building/technical/engineering background seeking a later‑career support role - or someone earlier in their career with the ambition to deliver first‑class service and looking for a career in FM.
This is a 40‑hour per week role, working 7am - 7pm across 7 days, therefore flexibility is required.
For this role you will have experience of working within a fast‑paced time pressured customer service role, within any industry and sector!
In return for your hard work we would offer you:
- Salary: Up to £28,403 pro rata, depending on experience
- Up to 4% discretionary bonus scheme, subject to achievement of targets
- 25 days annual leave + Bank Holidays
- Generous contributory pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Learning & Development opportunities
- Funded Training Sponsorship Scheme
- Cycle to Work Scheme
- Healthshield Scheme
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.
To be considered for this position please submit your application via the 'apply' button.
Contract Assurance Coordinator in Redditch employer: Arcus FM Limited.
Contact Detail:
Arcus FM Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Assurance Coordinator in Redditch
✨Tip Number 1
Get to know the company! Research Arcus and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves engaging with customers and contractors, being clear and confident in your communication is key. Try role-playing scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive during interviews. If you notice any potential issues or delays in the job process, don’t hesitate to bring them up. Show that you’re already thinking about how to drive completion and improve processes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to join the team at Arcus.
We think you need these skills to ace Contract Assurance Coordinator in Redditch
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your tenacity and organisational skills. We want to see how your experience aligns with the role of Contract Assurance Coordinator, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since this role involves engaging with customers and contractors, it’s crucial to demonstrate your strong written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share specific instances where you’ve identified delays or issues and taken proactive steps to resolve them. This will show us that you’re ready to tackle the challenges of the role.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen to join our team at Arcus!
How to prepare for a job interview at Arcus FM Limited.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Contract Assurance Coordinator role. Familiarise yourself with the responsibilities like managing work orders and engaging with customers and contractors. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Communication Skills
Since this role requires confident communication, prepare examples of how you've effectively engaged with customers or colleagues in the past. Think about situations where you resolved issues or improved processes through clear communication—this will highlight your fit for the job.
✨Demonstrate Your Proactive Nature
Be ready to discuss times when you've taken initiative to drive tasks to completion. Whether it’s identifying delays or suggesting improvements, showing that you’re tenacious and proactive will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the challenges faced in the role, or the company’s approach to continuous improvement. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values.
